The process that a business uses to find the right people for a job is called ________. The business might need to recruit new people if it is _________, making a new product or needs employees with new skills. If the right person is chosen for the job, they can help a business to be a _________. If the wrong person is chosen, it can mean that ________ are not made well or ___________ are not served properly. The department of a business that looks after recruitment is the ________. During recruitment, the HR Department looks at four main areas: __________, qualifications, experience and characteristics. Sometimes a job can also be referred to as a role or ___________.