2AAB1 B1 Hanging on the telephone

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Slide 1: Diapositive

EngelsMBOStudiejaar 2

Cette leçon contient 12 diapositives, avec quiz interactifs et diapositives de texte.

La durée de la leçon est: 45 min

Éléments de cette leçon

2AAB1 B1 Hanging on the telephone

Slide 1 - Diapositive

Welcome to the lesson

PLAN FOR TODAY:

1. Your holidays

2. Keuzedeel Engels

3. Hanging on the telephone

Lesson until 11:45

Slide 2 - Diapositive

How is everyone doing?
Enjoyed your holidays?

Slide 3 - Carte mentale

Keuzedeel Engels

Additional information

Slide 4 - Diapositive

Questions?

Slide 5 - Question ouverte

Last time

- we talked about airlines/luchtvaartmaatschappijen

- different levels of customer service/verschillende niveaus van klantenservice

Slide 6 - Diapositive

Gesprekken Voeren

Open your books on page 70

Slide 7 - Diapositive

Lead-in 1 page 70

DISCUSSION

email

chatbot

live chat

social media forum

telephone

Slide 8 - Diapositive

chatbot and live chat

wat is het verchil?

Slide 9 - Diapositive

TODAY

CUSTOMER SERVICE on the phone

KLANTENSERVICE aan de telefoon

Slide 10 - Diapositive

Lead-in 1 section 2

a-b

Slide 11 - Diapositive

Listening

page 70

Slide 12 - Diapositive

2AAB1 B1 Hanging on the telephone

Éléments de cette leçon

Slide 1 - Diapositive

Slide 2 - Diapositive

Slide 3 - Carte mentale

Slide 4 - Diapositive

Slide 5 - Question ouverte

Slide 6 - Diapositive

Slide 7 - Diapositive

Slide 8 - Diapositive

Slide 9 - Diapositive

Slide 10 - Diapositive

Slide 11 - Diapositive

Slide 12 - Diapositive

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