2AAB1 A2 les 2

• Engels
• MBO
• Studiejaar 1

2AAB1 A2 les 2

Welcome to the lesson

PLAN FOR TODAY:

1. Revision (herhaling)

2. Airline customer service

PLEASE KEEP YOUR CAMERAS ON, MICROPHONES OFF 

How are you doing today?
Almost holidays, right?

Any plans for holidays?
Are you going to stay in the NL or
maybe go somewhere?

PLAN FOR TODAY

Revision (herhaling)

What did we talk about
last time?

LAST TIME WE TALKED ABOUT

CUSTOMER SERVICE - KLANTENSERVICE

AIRLINES - VLUCHTMATSCHAPPIJEN

What kind of airline is KLM?

1. low-fare airline
2. no-frills airline
3. regular airline
4. budget airline

What can you expect on a KLM flight?

1. free drinks (beverages) during the flight
2. free snacks on short flights
3. free meals on longer/intercontinental flights
4. no hand luggage

What kind of airline is
Ryanair, easyjet, Transavia

BUDGET AIRLINE

LOW-FARE AIRLINE
LOW-COST AIRLINE

CHEAP AIRLINE
NO-FRILLS AIRLINE

BASIC AIRLINE

Budget airlines offer low fares/cheap tickets. What services/products can you buy additionally?

YOU CAN ADDITIONALLY BUY:

- free snacks and drinks onboard/ complimentary snacks and beverages (B1)

- priority boarding

- more comfortable seats

- larger hand luggage/extra baggage allowance (B1)

Coursebooks page 68

exercise: 2, 3, 4, 5, 6B

Vocabulary check

ground staff / cabin crew

meal -

research -

customer needs -

low-cost airline - 

VOCABULARY

elite experience

airline industry

choice

carrier

queue

customer

assertiveness

VOCABULARY

upset

anxious

features

price tag

charge for something

focus on something

provide something

VIDEO 2 page 68

Schrijfopdracht 

1. What are at least 3 differences between budget and regular airlines?

2. Which airlines do you use/would you like to use?

Around 100 words