module 6.1 week 1 English

Module 6.1 Disembarking
Welcome to your destination


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Module 6.1MBOStudiejaar 1

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Module 6.1 Disembarking
Welcome to your destination


Slide 1 - Diapositive

WEEK 1

Slide 2 - Diapositive

  • this module takes 7 or 8 weeks, 2 hours each week

Slide 3 - Diapositive

  • this module takes 7 or 8 weeks, 2 hours each week
  • the module contains 1 hour self study  a week

Slide 4 - Diapositive

  • this module takes 7 or 8 weeks, 2 hours each week
  • the module contains 1 hour self study  a week
  • preparation for this class are the Xerte-modules you make at home  (in Cum Laude)

Slide 5 - Diapositive

  • this module takes 7 or 8 weeks, 2 hours each week
  • the module contains 1 hour self study  a week
  • preparation for this class are the Xerte-modules you make at home  (in Cum Laude)
  • Trip Around The World is NOT part of this module. Module 1.2 covers that already.

Slide 6 - Diapositive

  • this module takes 7 or 8 weeks, 2 hours each week
  • the module contains 1 hour self study  a week
  • preparation for this class are the Xerte-modules you make at home  (in Cum Laude)
  • Trip Around The World is NOT part of this module. Module 1.2 covers that already.
  • you'll work on the assignments independently or in groups 

Slide 7 - Diapositive

  • this module takes 7 or 8 weeks, 2 hours each week
  • the module contains 1 hour self study  a week
  • preparation for this class are the Xerte-modules you make at home  (in Cum Laude)
  • Trip Around The World is NOT part of this module. Module 1.2 covers that already.
  • you'll work on the assignments independently or in groups 
  • the module will be finalised with a knowledge test. 

Slide 8 - Diapositive

assignments:

  • Make a good summary of the theory ! This makes studying for your knowledge test at the end of period 4 much easier.

Slide 9 - Diapositive

assignments:

  • Make a good summary of the theory ! This makes studying for your knowledge test at the end of period 4 much easier.
  • Assignments will be discussed or presented in class.

Slide 10 - Diapositive

assignments:

  • Make a good summary of the theory ! This makes studying for your knowledge test at the end of period 4 much easier.
  • Assignments will be discussed or presented in class.
  • By making the assignments you also study for the knowledge test. 

Slide 11 - Diapositive

Class material:

Slide 12 - Diapositive

Class material:

  •  modulereader 6.1

Slide 13 - Diapositive

Class material:

  •  modulereader 6.1
  • Xerte-modules (in Cum Laude) to prepare for class  (=homework)

Slide 14 - Diapositive

In this module we will work on: punctuality, confidence, customer service and hospitality.

Slide 15 - Diapositive

Dates for the knowledge test:

28 June (1LV2, 1LV3 and 1LV4)

29 June (1LV1)

30 June (1LV5)

Slide 16 - Diapositive

THEME 1: PGSA and Customer Service

What will you have learnt at the end of this class?

Slide 17 - Diapositive

THEME 1: PGSA and Customer Service

What will you have learnt at the end of this class?

  • you will be able to explain what customer service is;

Slide 18 - Diapositive

THEME 1: PGSA and Customer Service

What will you have learnt at the end of this class?

  • you will be able to explain what customer service is;
  • why it is so important to understand what good customer service is all about;

Slide 19 - Diapositive

THEME 1: PGSA and Customer Service

What will you have learnt at the end of this class?

  • you will be able to explain what customer service is;
  • why it is so important to understand what good customer service is all about;
  • you will be able to explain what customer service and a PGSA have in common.

Slide 20 - Diapositive

when did you have the feeling you have been treated well in a restaurant, shop, at an airport, on the phone (when you call your insurance company), etc. etc. ?

Slide 21 - Carte mentale

what specific communication skills could you use when you need to show empathy?

Slide 22 - Carte mentale

You will be watching a video about the route for transfer/arriving passengers  at Schiphol Airport.

You will be given a list with several words that either apply to transfer passengers or to arriving passengers (or both!)

Make groups of 2 or 3: you will be making 2 mindmaps:
1 for arriving passengers at Amsterdam Schiphol Airport
1 for transfer passengers 

Write all listed words in the right mindmap (some words apply to both lists!). We will discuss your lists after the assignment.


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Slide 25 - Vidéo

name as many different tasks you can for a PGSA at the airport:

Slide 26 - Carte mentale

what skills
must a
PGSA have?

Slide 27 - Carte mentale


Homework for next week:

Xerte-module 
You'll find these in Cum Laude:

module 6.1 disembarking
week 1

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