S43A 21-11-22

• Engels
• MBO
• Studiejaar 4

target group

Possible answers

direct contact between customers and companies

customer servicer experience

not rely on data but listen to the wishes of their target group

customers tend to come back then

e.g. patients, guests etc.

A good way to get to know your target group is by conducting a survey: either online or in the street.

Now think of three questions you could ask your future target group.

For example:

Do you think personal attention from a company is important?

How long do you think the response time for answering a question should be?

How important are other customers’ reviews to you when you buy a product?

gemiddelde

1. everage
2. average
3. meen
4. mean

What does attach mean in Dutch?

What does facilities mean in Dutch?

public transport

Routines are always reassuring, especially for young children.

who and that

1 In general, we use who every time we refer to a person or a group of people.

The Olympic swimmers who won a golden medal flew back home this weekend.

who and that

2. We can also use that to refer to a person or a group of people.  We mostly use that when we’re talking about a person or group of people in a less specific way. We use who when we’re talking about a specific person.

I don’t like people that don’t clean up their dogs’ poo.

which and that

1. In general, we use which to refer to everything that is not a person, such as events or things:

The glasses which you sent us were all broken.

which and that

2. In some cases, we use that, instead of which, to refer to events or things. This is the case if:

There is a superlative in the sentence.

That was the best holiday that we have ever had.

The words all, any, anything, everything, first, last, nothing, only, or something occur in the sentence.

There was nothing that we could do for her.

I gave the book to my father, ..... celebrated his birthday this weekend.

1. that
2. which
3. who
4. nothing

The barista .... made my coffee was wearing a green shirt.

1. which
2. that
4. who

Most of the people ... applied for this job were younger than 25.

1. who
2. which
3. that
4. nothing

The door was not locked, ... I thought very odd.

1. which
2. who
3. that
4. nothing

There was nothing ... we could do for her.

1. which
2. that
3. nothing

Which names go where?

United Kingdom

Great Britain

England

Scotland

Wales

Northern Ireland

Ireland

British Isles