M3.1 les 3 Mettina

• Luchtvaart
• MBO
• Studiejaar 1

Welcome!

• lesson 3 M3.1 BPBR
• Last week: fit to fly/social life 
• Today: report/briefing/culture
• Break? 20 minutes between the chapters
• Who is present?

Marion Knikman, Deltion College IAS/LVD, 2022

Modulereader 3.1

• Everyone has a reader?
• Do not forget to take your reader to the lesson!
• Make notes/highlight what is important!

What are we going to do today?

• Thema 1: before your flight

• Chapter 5:  report & briefing (roleplay)

• Chapter 6: Japanse culture

The Phases of a flight

• In this  module we discuss fase 1 till 4:

1. Briefing
2. Preflight
3. Boarding
4. Departure

fase 1: Briefing

• Before the briefing you have a few tasks you need to do, for example report for the flight. 
• Watch the video of KLM steward Chanan, what does he have to do before the flight. 

What do you think you need to do before the briefing?

Assignment while wachting the video:

• What does Chanan need to do?
• Name 5 and explain how he does his tasks 

Briefing!

• Be on time
•  (Shake hands and give your name)
• Make  eyecontact
• Take an active part in the conversation
• show interest in your colleagues

company Ipad:

• Information will be uploaded 2 days before
• You need to read this information before the briefing
• "red notices" (TUIfly) important last minute changes
• So you will avoid surprises on board. 

P.I.L.=

• Passenger Information List
• The pil wil be given by the gate agent before departure
• Most up to date information
• WCHR, VIP's, frequent flyers  UM's (children traveling alone),  special meals, honeymooners, people who are ill, etc. 

SPML

• Which passenger ordered this meal?
• Where is this passenger seated?
• Which meal has he/she ordered?
• Last-minute seat change? 

Give examples of "special meals"

seatplan

• where are the emergency exits?
• where are the galleys?
• where are the toilets? 

seatplan

• Where are the:
• Emergency exits?
• galleys?
• toilets? 

The briefing

• Welcome and check
• Reading the CAML (Crew Assignment Movement List)
• Introduce yourself
• Discuss passengers and service
• Flight safety questions
• Peptalk and questions 

Welcome and check:

• Paspoort/Ipad/company ID/vaccinatieboekje?
• Hand in suitcase? 
• Daily allowance /credit card?
• Uniform okay?
• Fit to fly?

Reading the CAML:

• CAML = Crew Assignment Movement List
• Flightnumber, date, stretch, registration, gate
• Fime on board crew
• Boarding time pax, departure time, flying time, time difference
• Configuration hoeveel stoelen zitten er in welke klasse?)
• Total pax (hoeveel stoelen zijn er bezet?) 

Let's introduce:

• Who is working where?
• What are the additional tasks (extra taken: instap CA, toilet check, final galley check, speelgoed uitdelen, uitstap CA) 
• Other details we need to know  (toilets unserviceable?)
• Cockpit names?
• Questions: Who has a medical background, speaks other languages, other qualities?

 Pax/service:

• Special passengers (wchr/um/spml/honeymoon)
• Special catering (indien afwijkend van het normale service schedule, special meals, RDS route dedicated service) 

Flight Safety questions:

• Everybody gets a Flight Safety question
• If time available, does anyone have someting to say?

Roleplay briefing

• Form groups of  4 or 5
• Everyone gets an empty CAML
• You will see the details in the next dia
• Choose 1 purser, she will lead the briefing
• Fill in the CAML 
• Roleplay, briefing 

vluchtgegevens:

• KL 1033
• datum: 2 december 2022
•  AMS - LHR (London Heathrow) - AMS
• registration PH-BXV
• gate: D51

times:

• time on board crew: 12.30hr
• boarding time pax: 12.45 hr
• departure time: 13.15 hrs
• flying time: 1 hour
• time difference: -1

Reflection on roleplay

1. What was your part?
2. How did you fulfill this role?
3. What went well?
4. What could have gone better? 

We are going to Tokyo!

• chapter 6: the Japanse culture
• Short video about Japan
• (route dedicated service RDS)
• you are going to do research about Japan

Route dedicated service RDS

• op vluchten naar o.a. Japan serveert een airline speciale lokale gerechten, dit noemen we RDS (route dedicated service).
• de passagier heeft dan de keuze tussen een Westerse of Japanse maaltijd. 
• op deze vluchten wordt ook speciale Japanse groene thee geschonken uit speciale theepotten.

Assignment:

• form groups of  4/5 and make a presentation of  3 minutes
• What is the difference between collectivisme (in Japan) and individualisme (in the Western society)
• Which expectations has a Japanese person of service?
• Which cultural trip could you make in Tokyo and how do you get there?

Next week:

thema 2: on your way to the airplane:

1. safety and security
2. role of the host/hostess
3. topservice