English GO3E-SWD2, GO3E-SWD1 - 13-05-2024

• Engels
• MBO
• Studiejaar 1

How are you feeling today?

😒🙁😐🙂😃

Hindsight

What makes a conversation effective?

Today's class: 

Effective communication

- (Active) Listening

 - Speaking and articulating clearly

  - Asking relevant questions

  - Actively participating in conversation

Goal

At the end of today's class, you can give examples of what makes a conversation effective.

Difference between active listening and just listening?

• Passive listening is one-way communication where the receiver doesn't provide feedback or ask questions and may or may not understand the sender's message. Active listening includes responses that demonstrate that you understand what the other person is trying to tell you about his or her experience.

Assignment / Energizer

Making a sentence!

Assigment (~ 20 mins)

• In groups of 4, converse about the underlying subjects. You may divert from these if you have a better subject.

• 1. A customer who has a technical problem and contacts the help desk.
  
•   2. A meeting between different departments about a new software implementation.
  
•   3. A presentation about a new project to potential investors.
  

• 2 people talk while the others follow the conversation, making notes on what goes well and what doesn't. This role switches when the conversation has ended.
• Questions?

Reflection and feedback

Start, lead to, end?

What went well? 

What didn't go well? 

What could have been better? 

Which strategies were used?

What did you think of today's class?

😒🙁😐🙂😃

One last thing...

• Tinyurl.com/4cn32p58