RDM - I1S - Safety & Security
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Éléments de cette leçon
Slide 1 - Diapositive
What do you think is the content of this work proces 4: Monitors Safety
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Slide 2 - Question ouverte
Slide 3 - Diapositive
Read HA 5:
Describe in key words what you need to do?
Describe in key words what you need to do?
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Slide 4 - Question ouverte
Read EXAM assignment 2 on page 9:
Describe in key words what you need to do
Describe in key words what you need to do
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Slide 5 - Question ouverte
Which subjects / assignments are almost the same in HA 5 and Exam Ass 2
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Slide 6 - Question ouverte
Slide 7 - Diapositive
Slide 8 - Diapositive
Slide 9 - Diapositive
Slide 10 - Diapositive
Slide 11 - Diapositive
Check question Soc Resp Book:
1) Is chaper 3 about rule enforcement?
2) Is chapter 4 about behaviour at rule enforcement?
3) Is chapter 5 about Conversation Models and 5.4 about Public Rule breaking
1) Is chaper 3 about rule enforcement?
2) Is chapter 4 about behaviour at rule enforcement?
3) Is chapter 5 about Conversation Models and 5.4 about Public Rule breaking
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Slide 12 - Question ouverte
Slide 13 - Diapositive
Slide 14 - Diapositive
Slide 15 - Diapositive
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House rules in the hotel
Can you think of some?
Can you think of some?
Slide 16 - Carte mentale
What is YOUR action if a guest is breaking a house rule? What do you tell the guest / which steps do you take
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Slide 17 - Question ouverte
Slide 18 - Diapositive
Slide 19 - Diapositive
Are you familiar with the term
A1 behaviour?
A1 behaviour?
A
YES
B
NO
Slide 20 - Quiz
Are you familiar with B2 Behaviour?
A
YES
B
NO
Slide 21 - Quiz
Slide 22 - Diapositive
For the HA 5 and exam ass 2: do you understand how you can make a connecting to the theory if you are going to address a guest who is breaking a house rule?
A
YES
B
NO
Slide 23 - Quiz
Slide 24 - Diapositive
As a FO employee: what is important to know concerning Fire Safety
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Slide 25 - Question ouverte
Slide 26 - Diapositive
Slide 27 - Diapositive
Slide 28 - Diapositive
Robbery: Check in chapter 11.9 of your HM & FO book (yellow one) what RAHW means
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Slide 29 - Question ouverte
Slide 30 - Diapositive
Which measures can a hotel take to prevent robbery?
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Slide 31 - Question ouverte
Slide 32 - Diapositive
Slide 33 - Diapositive
Who experienced a first aid situation in your job?
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Slide 34 - Question ouverte
Slide 35 - Diapositive
Who is responsible in the hotel in case of a calamity?
A
Front Office Manager
B
Emergency Response co-ordinator
C
General Manager
D
Security
