Social Responsibility - Quiz 2

• horeca
• MBO
• Studiejaar 2

Social Responsibility

Which element of the hospitality formula should be included when handling guest complaints?

1. Behaviour
2. Environment
3. Product

What should the minimum age be of a manager of a hotel and catering establishment according to the Licensing and Catering Act?

1. 16 years
2. 18 years
3. 21 years

Which law or decree provides guidelines for a safe working environment for employees?

1. The Working Conditions Act
2. The Licensing and Catering Act
3. The Knowledge and Understanding Decree

Holding the door open for someone is regarded as what?

1. Ethics
2. A standard
3. A value

What is a group of off-licences called that are owned by the same company and have several branches spread across the country?

1. A franchise
2. An off-licence chain
3. An independent retailer

Which of the following is a mandatory rule?

1. It is not permitted to consume your own drinks
2. It is forbidden to use drugs in the bistro
3. It is required to show your ID when there is doubt regarding your age

Which parts are indicated in the following house rule? "We strive for a safe working environment for our employees. It is therefore prohibited to bring weapons and sharp objects"

1. The content and the objective
2. The objective and the motivation
3. The motivation and the content

What type of crime is being committed by a guest when he enters a hotel and catering establishment he is barred from?

1. Threat
2. Trespassing
3. Public disturbance

With what kind of behaviour does the guest react in the following example? "A guest is dealing drugs in a hotel and is addressed by the manager. The guest responds: How about you keep yourself busy dealing beer, and I'll keep my own business!"

1. Aggressive behaviour
2. Obstructive behaviour
3. Concilliatory behaviour

How should an employee respond to C-behaviour of a guest in the first instance?

1. Immediately remove the guest
2. Reply with a valid response
3. Refrain from being provoked

Which form of gambling is most prevalent in the hotel and catering industry?

1. Gambling with lotteries
2. Gambling with card games
3. Gambling on gaming machines

Who supervises compliance with the Tobacco Act?

1. The municipal inspectors
2. The Netherlands Food and Consumer Product Safety Authority
3. The police

How is hash usually used in the Netherlands?

1. hash is usually smoked
2. hash is usually injected
3. hash is usually snorted

Which substance has a stimulating effect?

1. Alcohol
2. Weed
3. Ecstacy

Which of the following examples is a characteristic of a tunnel effect when a guest is playing a gaming machine?

1. The guest reacts aggressively to others
2. The guest responds emotionally when addressed
3. The guest does not respond when addressed