Social Responsibility - Quiz 2

Social Responsibility
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Cette leçon contient 16 diapositives, avec quiz interactifs et diapositive de texte.

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Social Responsibility

Slide 1 - Diapositive

Which element of the hospitality formula should be included when handling guest complaints?
A
Behaviour
B
Environment
C
Product

Slide 2 - Quiz

What should the minimum age be of a manager of a hotel and catering establishment according to the Licensing and Catering Act?
A
16 years
B
18 years
C
21 years

Slide 3 - Quiz

Which law or decree provides guidelines for a safe working environment for employees?
A
The Working Conditions Act
B
The Licensing and Catering Act
C
The Knowledge and Understanding Decree

Slide 4 - Quiz

Holding the door open for someone is regarded as what?
A
Ethics
B
A standard
C
A value

Slide 5 - Quiz

What is a group of off-licences called that are owned by the same company and have several branches spread across the country?
A
A franchise
B
An off-licence chain
C
An independent retailer

Slide 6 - Quiz

Which of the following is a mandatory rule?
A
It is not permitted to consume your own drinks
B
It is forbidden to use drugs in the bistro
C
It is required to show your ID when there is doubt regarding your age

Slide 7 - Quiz

Which parts are indicated in the following house rule? "We strive for a safe working environment for our employees. It is therefore prohibited to bring weapons and sharp objects"
A
The content and the objective
B
The objective and the motivation
C
The motivation and the content

Slide 8 - Quiz

What type of crime is being committed by a guest when he enters a hotel and catering establishment he is barred from?
A
Threat
B
Trespassing
C
Public disturbance

Slide 9 - Quiz

With what kind of behaviour does the guest react in the following example? "A guest is dealing drugs in a hotel and is addressed by the manager. The guest responds: How about you keep yourself busy dealing beer, and I'll keep my own business!"
A
Aggressive behaviour
B
Obstructive behaviour
C
Concilliatory behaviour

Slide 10 - Quiz

How should an employee respond to C-behaviour of a guest in the first instance?
A
Immediately remove the guest
B
Reply with a valid response
C
Refrain from being provoked

Slide 11 - Quiz

Which form of gambling is most prevalent in the hotel and catering industry?
A
Gambling with lotteries
B
Gambling with card games
C
Gambling on gaming machines

Slide 12 - Quiz

Who supervises compliance with the Tobacco Act?
A
The municipal inspectors
B
The Netherlands Food and Consumer Product Safety Authority
C
The police

Slide 13 - Quiz

How is hash usually used in the Netherlands?
A
hash is usually smoked
B
hash is usually injected
C
hash is usually snorted

Slide 14 - Quiz

Which substance has a stimulating effect?
A
Alcohol
B
Weed
C
Ecstacy

Slide 15 - Quiz

Which of the following examples is a characteristic of a tunnel effect when a guest is playing a gaming machine?
A
The guest reacts aggressively to others
B
The guest responds emotionally when addressed
C
The guest does not respond when addressed

Slide 16 - Quiz