9.1 Making Telephone Calls

• Engels
• MBO
• Studiejaar 2

9.1 Telephone Calls

9.1 Making Telephone Calls

Phone calls at your internship

Answering the phone

Situations

Grammatica:  Zinnen Negatief Maken

Oefenen 

Telefoon gesprek Retail/Service Medewerker

Reasons for phone calls at work

Answer the phone at your internship:
good............ - company name- employee name- question

Ex. 1+2

Ex. 1+2

Vertaal: Ik zal u doorverbinden (put through) met meneer Smith

Vertaal: Ik zal kijken of het product nog op voorraad is (in stock)

Grammar - Zin negatief maken

Present

I know where he works.                         I do not  know where he works. (don't)

She lives in Rome.                                   She does not live in Rome ( doesn't)                                                                 

Past

I knew where he worked.                    I did not know where he worked. (didn't)

She lived in Rome.                                 She did not live in Rome. ( didn't)

Check

Maak zinnen negatief: geen hulp ww. dan do/does/did not

1. He is a tennis player.

2. We arrived on Saturday.

3. She speaks French.

4. I have visited Spain.

5. Tom sells computers

Check - Answers

1. He is a tennis player.
               He is not a tennis player. ( isn't)

2. We arrived on Saturday.
       We did not arrive on Saturday. ( didn't)

3. She speaks French.
                 She does not speak French. ( doesn't)

4. I have visited Spain.
                I have not visited Spain. (haven't)

5. Tom sells computers.             Tom does not sell computers (doesn't)

Exercise: 3 + Extra GR27

Zeg dat je manager niet beschikbaar (available) is vandaag. Hij werkt niet op woensdag.

Zeg dat de bestelling nog niet is aangekomen.

Oefenen (Telefoon)gesprek

• 9.1 Extra Talking & Presenting
•  Hand-out: Verkoopgesprek (RM)