9.1 Making Telephone Calls

• Engels
• MBO
• Studiejaar 2

9.1 Telephone Calls

Planning Engels 23SM

1. Toets Hoofdstuk 8  (20 minuten)
2. Hoofdstuk 9.1 maken: 

• Exercise 1-3
• Lezen Grammatica (zinnen negatief maken)
• Exercise 3, GR27 en Extra GR 27
• Teams opdracht Voorbereiding Gesprek met Klant

9.1 Making Telephone Calls

Phone calls at your internship

Answering the phone

Situations

Grammatica:  Zinnen Negatief Maken

Oefenen 

Telefoon gesprek Retail/Service Medewerker

Reasons for phone calls at work

Answer the phone at your internship:
good............ - company name- employee name- question

Ex. 1+2

Ex. 1+2

Vertaal: Ik zal u doorverbinden (put through) met meneer Smith

Vertaal: Ik zal kijken of het product nog op voorraad is (in stock)

Grammar - Zin negatief maken

Present

I know where he works.                         I do not  know where he works. (don't)

She lives in Rome.                                   She does not live in Rome ( doesn't)                                                                 

Past

I knew where he worked.                    I did not know where he worked. (didn't)

She lived in Rome.                                 She did not live in Rome. ( didn't)

Check

Maak zinnen negatief: geen hulp ww. dan do/does/did not

1. He is a tennis player.

2. We arrived on Saturday.

3. She speaks French.

4. I have visited Spain.

5. Tom sells computers

Check - Answers

1. He is a tennis player.
               He is not a tennis player. ( isn't)

2. We arrived on Saturday.
       We did not arrive on Saturday. ( didn't)

3. She speaks French.
                 She does not speak French. ( doesn't)

4. I have visited Spain.
                I have not visited Spain. (haven't)

5. Tom sells computers.             Tom does not sell computers (doesn't)

Zeg dat je manager niet beschikbaar (available) is vandaag. Hij werkt niet op woensdag.

Zeg dat de bestelling nog niet is aangekomen.

Oefenen (Telefoon)gesprek

• 9.1 Exam Exercise
• 9.1 Extra Talking & Presenting
•  Hand-out: Verkoopgesprek (Phone conversation Script)

Exercise: 3 + GR27 +Extra GR27

PRACTISE APPOINTMENTS

1. CUSTOMER/CLIENT/PATIENT

• GIVE NAME & DETAILS
• SAY YOU WANT AN APPOINTMENT
• EXPLAIN WHY YOU NEED AN APPOINTMENT
• CHOOSE OPTION FOR APPOINTMENT DATE+TIME
• THANK ASSISTANT AND SAY GOODBYE

2. RECEPTIONIST/ASSISTENT/SERVICE EMPLOYEE

• ANSWER CALL (DAY/OFFICE/NAME/HELP)
• ASK FOR REASON CALL
• ASK REASON FOR APPOINTMENT
• GIVE DATES FOR APPOINTMENT
• REPEAT DATE & TIME 
• SAY GOODBYE