2.1

• Engels
• MBO
• Studiejaar 3

Welcome back

Today:

Some time to catch up (in English!)

What to expect this year

Go through planner

Get started on assignments

Lesson aims

You know how to start a conversation in customer relations

You know how to ask for a customer's needs

You can set up a presentation about a company

Time to chat

Make groups of 3 or four and talk about anything you like, as long as you do so in English.

Suggestions: holiday, expectations towards year 3, internship, news etc.

What to expect

Mainly work on portfolio: exam preparation

Book Self-study: vocabulary, skills, useful language

SPL: several activities

Exam: Some of you end of term 1, some of you end of term 2

Try to speak English in class all the time

Het examen

Het vak Engels wordt afgesloten met een beroepsspecifiek examen dat valt onder kerntaak 3: Relatiebeheer en klantenservice. Tijdens het examen moet de student het volgende laten zien op B1 niveau:
- Kan verkoopgesprekken in het Engels voeren

- Kan berichten opstellen en presentaties uitwerken in het Engels

- Kan promotiegesprekken in het Engels voeren

- Kan ten behoeve van relatiebeheer en klantenservice luisteren naar berichten in het Engels

- Kan relatiebeheer- en klantenservicegesprekken in het Engels voeren

- Kan berichten opstellen in het Engels

- Kan netwerkcontacten opbouwen en onderhouden in het Engels

- Kan klant-, product- en marktinformatie in het Engels lezen

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Today - group work

Practise start of a conversation with a new customer

Today - Individual work

- Work on presentation (portfolio 1)

What do you do or say when you meet a new customer?

What questions do you
ask to find out about a
customer's needs?

Worksheet

Open worksheet starting a conversation with a new customer that you received in your mail.

Presentation

Make and give a presentation about the company where you did (or are going to do) your internship. Include the following points

- Mission and vision of the company.

- Information about products/services, general information

- Unique Selling Points

- Two more slides containing things that you feel are important.

Next lesson give your prestation for a small group

Homework:

• Finish presentation and bring to next class
• Finish, save and study Worksheet starting a conversation with a new customer

Check lesson aims
You know how to start a conversation in customer relations

Yes

Not yet

Check lesson aims
You know how to ask for a customer's needs

Yes

Not yet

Check lesson aims
You can set up a presentation about a company

Yes

Not yet

Have a nice day