M1.1 Departures - Ch.2 Greeter and host

Program Theme 2
  • Book LVD K2 and agreements!!
  • Looking back chapter 1 - 
       Working as a PGSA
  • Ch.2 Greeter and host
  • Roleplay assignment 7
  • Assignments 5 & 6
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Slide 1: Diapositive
LuchtvaartdienstverlenerMBOStudiejaar 1

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Program Theme 2
  • Book LVD K2 and agreements!!
  • Looking back chapter 1 - 
       Working as a PGSA
  • Ch.2 Greeter and host
  • Roleplay assignment 7
  • Assignments 5 & 6

Slide 1 - Diapositive

Book LVD K2
HOW FAR HAVE YOU COME WITH:
  • Activating licence code?
  • Add yourself to the class?
  • Hand in assignments in 
       digital environment in LVD K2?
*** All the above is conditional to attend next lesson!!***

Slide 2 - Diapositive

What are the tasks of a PGSA at Landside?
A
Checking in passengers and bagage
B
Direct passengers to the ticketdesk
C
Direct passengers to the transferdesk
D
Check passports en boarding pax

Slide 3 - Quiz

What does PGSA mean?

Slide 4 - Question ouverte

What's the difference between professional attitude and professional behaviour?

Slide 5 - Question ouverte

PROFESSIONAL ATTITUDE:

  • you look neat
  •  you are self confident
  • you wear your uniform with pride
  • you radiate knowledge
PROFESSIONAL BEHAVIOUR:

  • you have an open attitude
  • you are friendly
  • you give clear information
  • you listen carefully
  •  you are patient
  • you are empathetic
  • you are stress resistant

Slide 6 - Diapositive

You are commercially active when you give out legroom seats for free
A
Wrong
B
Right

Slide 7 - Quiz

Chapter 2: Greeter and host

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Greeter
  • fixed position in dep.hall
  • entrance handling area
  • answering questions
  • direct to right desk in handling area
  • your attitude is open and friendly

Slide 10 - Diapositive

Host
  • walking around in the departure hall
  • you are pro-active and approach passengers
  • you try to give service as good and quickly as possible

Slide 11 - Diapositive

Show me the way!
  • PGSA
  • Signage
  • Flight information displays

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Assignment 5:
Where to find what in the departure halls?

**check  the modulereader 
on page  9!**
Download assignment 5 via Teams and hand in in Cum Laude!

Slide 18 - Diapositive

Use of mobile devices
The PGSA more and more often uses an Ipad to search for all flight information via their own systems or the Schiphol app to give information as good and quickly as possible, no matter where the PGSA is at that moment.

Slide 19 - Diapositive

Assignment 6:
Where to check in for what airline?
Go to www.schiphol.nl/nl/luchtvaartmaatschappijen

Download assignment 6 via Teams and hand in in Cum Laude!

Slide 20 - Diapositive

Task 7
Role play Tablet redirect passengers

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Homework
Assignment 5: Where can you find what in the departure halls?
**check the link in the module reader on page 12!**
(check carefully whether it is the map of the departure hall!!)
Assignment 6: Which airline checks in where?
Go to www.schiphol.nl/nl/luchtvaartbedrijven

Slide 23 - Diapositive