Les 2.3 GHV/ZLH

• Engels
• MBO
• Studiejaar 1,3

Types of Hospitality Companies

• Airports
• Hotels
• Camping/ beach resorts
• Restaurants
• Spa (Resorts)
• Amusement Parks

I am the manager of the Travel Agency, I am a .......

1. Travel Clerk
2. Tourist Information Officer
3. Travel Agent
4. Tour Operator

I serve food and drinks, I am a ........

1. Stewardess
2. Waitor/ waitress
3. Seasonal worker
4. Customs officer

I deal with bookings, I am a ........

1. Travel Agent
2. Customs Operator
3. Reservationist
4. Receptionist

I take care of repairs, electrical failures and maintenance work. I am a ....

1. Housekeeper
2. Customs Officer
3. Travel Clerk
4. Maintenance Worker

I do sight seeing tours, I am a

1. Tour Operator
2. Lifeguard
3. Tourist Information Officer
4. Guide

I serve food and drinks in the air, I am a

1. Travel Agent
2. Housekeeper
3. Seasonal worker
4. Air Hostess

I work at the Front Office, I am a ....

1. Travel Agent
2. Receptionist
3. Tourist Information Center
4. Waiter/ waitress

Which tasks do you perform as Front Office employee?

Front Office Duties

• Check in on arrival
• Communication
• Administrative and commercial duties
• Customer Service
• Billing and Check out

1. Gebruik de juiste woorden

Tip 1

Als je het woord niet meer weet; beschrijf het.

Describe the word: Pineapple

Kingsize bed

Tip 2

Tijdens gesprekken: Stel een vraag wanneer je niet meer weet wat je moet zeggen.

Tip 3

Ga nooit terug naar het Nederlands; ze zullen je in de meeste gevallen niet snappen.

Tips to Improve Fluency

• Think aloud
• Start speaking, then think about what you are going to say
• Fill silence
• Send the turn back
• Use words from your language, then explain them
• Use vague language

Wat zou jij zeggen als je even niet op het woord kan komen in het Engels?

Bye Bye!