feedback - writing

• Engels
• MBO
• Studiejaar 1

You are writing a formal email to Mr Green. How can you start your email (salutation- aanhef)?

You are writing an informal email to your friend. How can you start such an email (aanhef)?

You are writing a formal e-mail but you don't know the surname of the person you want to send your email to. How can you start such an email (aanhef)?

Correct this sentence taken from a formal email: i'm writing this email because i haven't received my parcel yet

CORRECT

I am writing this email because I have not received my parcel yet.

You started your email with "Dear Mr Green". How should you end it?

You started your formal email with "Dear Sir or Madam". How should you end it?

You started an informal email with "Hello Lisa". How should you end it?

DO YOU KNOW THE RULES FOR WRITING FORMAL EMAILS/LETTER NOW?

😒🙁😐🙂😃

1. Mr Prescott, ik heb een grote fout gemaakt.

Ik heb een verkeerde prijs gebruikt voor een camera.

Dat werd duidelijk omdat een klant zijn kassabon op de toonbank had laten liggen.

De klant had een Fuji camera gekocht en ik heb het prijskaartje van de Canon camera genomen.

De Fuji camera is 89 pond duurder.

Mag ik een nieuwe rekening sturen met de juiste prijs of heeft u een beter idee?

Moet ik de klant bellen en zeggen dat het mij spijt?

Kunt u mij zo snel mogelijk bellen?

Het spijt me heel erg. (je naam)

To: Mr Prescott

From: Emily Wilkins

Date: 1 March 2021

Subject: Wrong price

Mr Prescott, I've made a big mistake. I used the wrong price for a camera. It became clear/obvious because the customer left his receipt on the counter. The customer bought a Fuji camera but I scanned/used the price tag of a Canon camera. The Fuji camera is 89 pounds more expensive. Should I send a new invoice with the right price or do you have a better idea?

Should I call the customer and say that I'm sorry? Can you please call me as soon as possible? I'm really sorry. Emily

Let's get down to work!

A2: choose 1-2 exercise from page 240-241

B1: page 274

Upload your assignments in FORMS (het liefst in Word bestand)

Once you are done read the theory about letters of complaint