Receiving visitors and small talk

• Engels
• MBO
• Studiejaar 2

Welcome back!

Welcome.

Today:

Recap (herhaling) of the past simple and the vocab!

Receiving visitors

When you work at reception you need to possess a variety of skills:

•  receiving visitors
•  making them feel comfortable
•  referring them to the right department, etc. 

You should be able to deal with all kinds of callers. 

When meeting people for the first time, often the first words after the introduction are the most difficult.

Inquiring after appointments

Inquiring after appointments

• Good morning, how can I help you?
• Good afternoon. Who would you like to see?
  
• Who did you wish to see?
  
• Do you have an appointment?

 Visitors without an appointment

Dealing with visitors without an appointment

• I’m afraid he can’t see you without an appointment.
• I’m sorry, I can’t let you see him unless you have arranged a meeting.
  
• Perhaps you’d like to speak with his assistant, sir?
• He did ask me not to disturb him.
  
• I’m afraid she isn’t available at the moment.
  
• I’ll phone and check if he can see you now.
  

Showing visitors to the appropriate office

 

• I’ll show you to his office.
  
• I’d better take you there.
  
• Walk this way, please.
  
• Would you like to come with me?

    Showing the way

  Receiving in your office

Receiving a visitor to your office

• Would you like some coffee
  
• I don’t think you’ve met …/ Can I present …?
  
• This is …/ May I introduce … ?/ I’d like to introduce 
  
• Here’s my card. Visitekaartje aanbieden
• Please call me …/ You can call me …      (voorstel tutoyeren)

  Please...

Telling visitors they can go in

• Very well, I’ll tell him you’re here.
  
• Yes, Mrs van Kraanen is expecting you. 
  
• You can go straight in/up.
  
• Miss Palmer will see you now.

     Asking to wait

Asking visitors to wait 

• I’m afraid he’s seeing a client at the moment. It won’t be long.
  
• Would you mind waiting for a moment?
  
• She will be with you/here/back in a moment.
• I’m expecting her back any moment now.
  
• Would you like to have a look at these brochures while you’re waiting?
• Would you like to take a seat?

          Small talk

Conducting Small talk

• Did you have a good trip?
• Is this your first visit? What do you think of the city?
  
• Where are you staying?
  
• How long are you planning to stay?
  
• Which part of England are you from?
  
• You found us without too much difficulty, then?

    More Small talk  

Small Talk over achtergrond, het bezoek en uitgaan

• What part of America are you from?
  
• Are you from here? / Where are you from?
  
• Where do you live? / Whereabouts is that?
• Have you been here before?
  
• Boston is an interesting city
• Perhaps we could have some lunch.
  
• Shall we have a look around? Shall we …?

Traffic & The weather

• Sorry to keep you waiting. I got held up.
  
• Sorry I’m late. I hope it’s not inconvenient.
  
• I got held up in traffic/in a traffic-jam
  
• The roads are very busy/calm
  
• It’s rather cold for this time of year, isn’t it? 
  
• Isn’t this weather just awful?
  
• I’m afraid we’re in for rain.

OPDRACHT

1. Vertaal het volgende gesprek in het Engels
2. Check jouw antwoord door op 'conversation 1' te klikken.
3. Vergelijk jouw antwoord met deze vertaling.
4. Bespreek jouw bevindingen met jouw docent.

(A) middag - groet binnenkomende dame

(B) groet terug - zeg dat je een afspraak hebt met mevr. Sumrey om half twee

(A) vraag of zij mevr. Edwards is 

(B) nee, Edmunds

(A) verontschuldig je voor foute naam

(B) geeft niets

(A) Mevr. Sumrey verwacht haar al - vraag of (B) weet waar het kantoor is

(B) trap op - vijfde deur links, toch

(A) zeg dat dit correct is 

conversation 1

It was very nice meeting you! Have a nice day!