Final tips and tricks writing

• Engels
• Middelbare school
• havo
• Leerjaar 3

JOB STOPPERS

Discuss exercises

Final tips & tricks - letter of complaint

What elements do you need in an email of complaint?

In an email of complaint we use ___ language

1. formal
2. informal

This is an example of formal language:
"I'm fed up with the bad food"

1. Yes
2. No

This is an example of formal language:
"At the moment, I am not happy with current situation"

1. Yes
2. No

Correct spelling in an email of complaint:

1. It's
2. It is
3. I'ts
4. Its'

You have a complaint about your hotelroom: it's dirty, too small and you don't have a seaview.
What kind of subject line fits here?

Which of these ISN'T a formal way of ending a formal email?

1. Greetings
2. Kind regards
3. Regards
4. Yours sincerely

Subject line

Dear sir/madam,

Introduction complaint

Complaint 1 + details

Complaint 2 + details

Call to action --> what do you want to achieve?

I look forward to your response

Yours sincerely,

Your first + last name/surname

What must be mentioned in your introduction?

I'm ready for the writing test!

YES

I STILL HAVE QUESTIONS

What questions do you still have?