MBO

• Engels
• MBO
• Studiejaar 1

Welcome to class 

This lesson:

- Voorkennis;

- Wanneer gebruik je Engels;

- Welke vaardigheden gebruik je; 

- beroepssituatie uitoefenen.

In what kind off situations do you need the English language?

-

- Check-in/check-out                                      - Collecting data of the guests;

- E-mail;                                                                 - When you need to use proffesional                                                                                           terms.

- Phone call;

- Social skills; 

Skills and Vocabulairy:

- Opening a converastion;

- Grammar skills;

- Clear articulation/understandable speaking;

- Formal vocabulary;

- Knowledge: Jargon.

Taaltaak

General job: Front-office/ Hotel receptionist

Specific jobs: - Check-in/check-out guests;

Wide ranging details: - Opening the conversation and collecting data of the                                                     guests.

Dig deeper: How to handle complaints from your guests.

                              

What do you think is important when you check-in?

Specific task: Check-in 

What: You have to develop a case where you have to check in a guest;

How: In pairs; 

Time: 30 minutes;

Help: Ask the teacher or help out each other;

Revenue: You know how to check-in a guest in the future in English. 

Do you feel you are able now to check-in a guest on your own?

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Write down the steps of the check-in process in your own words: