Listening and speaking

• Engels
• MBO
• Studiejaar 1-3

Listening and speaking

Today's planning

• Clip
• Speaking
• Writing

Lesson goals

At the end of the lesson, the students can ask at least 5 questions during a conversation with a customer by following a layout.

01:09

What did the employee do wrong?

02:04

What did the employee do better?

What is important when you talk to customers?

What are we going to do?

What:  You are going to hold a conversation with a customer. The customer wants to return an item. You will take turns.

How: You will do this in pairs.

Help: Use the layout that has been sent to you via the mail.

Time: 15 minutes

Done: Start on your writing assignment. Replying to a letter of complaint. The letter you will also find in your mail.

What went well and what did you find difficult?

At the end of the lesson, the students can ask at least 5 questions during a conversation with a customer by following a layout. Did you achieve this goal?

Yes

No

Homework

Finish your reply to a letter of complaint and turn it in via teams.

You will find the exercise in your mail.