Park Management Lesson 1

• Communicatie
• HBO

Park Management Talks: lesson 1

Goals for this training

1. Understand and apply theory read for the ''performance review'' case (talk 1)
2. Self-evaluation of performance
3. Peer evaluation of performance

What previous experience do you have with performance reviews?

Refer to the theory reading and talk 1 for today. Try to get the students to share their experiences and make the connection to what they are practicing in today's workshop.

How many phases are there in the staff appraisal meeting?

1. 3
2. 5
3. 6
4. 8

There are 5 stages.

Discuss & answer in pairs: what is the aim of the staff appraisal meeting?

· An achievable balance between important issues/objectives of the organisation on the one hand, and of the employee on the other.

· Focussed on development within the employee's current function

· Equality in the discussion: both can introduce issues for discussion

· Searching together for agreed outcomes/solutions; what is recognised as

· required.

· E = Q x A (efficacy of the outcome/solution = quality of the outcome/solution x acceptability of the outcome/solution)

· Making agreements

What comes in phase 1 (the start) of the meeting?

o are there (still) questions over the aim of the procedure?

o agreements over the reporting and recording of the meeting.

o duration of the meeting.

Which phase 2 discussion points are introduced by the employee?

1. Active listening
2. Attention
3. Confrontation
4. All of the above

Active listening, attention and confrontation

In phase 3, what discussion points are brought up by the line manager?

Being objective and assertive

Discuss in pairs & answer: what is the focus of phase 4?

o outcome/solution focus

o problem focus (preferred)

o E = Q x A

What comes in phase 5?

o summary of agreements and actions

o evaluation of meeting (How well, or otherwise, did this meeting go?)

Any theory questions?

HOT SEAT

Get out the talk 1 preparation material/performance review example forms and scan it quickly. One student who will be assessed on this will role play as the park manager and the teacher will roleplay as the head of cleaning. The rest of the class will take notes/give feedback! Check the feedback forms.

Ask for volunteers from the students that must do talk 1 as an assessment.

Practice time!

Take 2-3 minutes to refresh your memory on today's case (performance review). In your groups, take turns practicing the talks: one student is the park manager, another an employee, the others audience/feedback givers. Use the feedback/self-evaluation forms for guidance.

First roleplay together with the students who are being assessed on talk 1 before checking in on the other groups. 

Questions?

On a scale of 1-10 with 10 being the best, how would you rate your own performance today?

010

Did you fill in feedback for your peers and actively participate today?

YES 🦾

No 😥

Somewhat but I hope to do better next time!

See you next time!

Lesson 2: Talk 2 "Talk with the municipality regarding noise complaints"

• Read the theory doc/watch the video for talk 2
• Read the content of talk 2 and prepare to practice it/take notes