1BA2 26 januari

Welcome to the lesson 1FM1 
PLAN FOR TODAY:
- customer satisfaction (kahoot)
- customer satisfaction survey in Forms
- reading
PLAN FOR SPECIAL STUDENTS:
write a review about your favourite series/movie
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Slide 1: Diapositive
EngelsMBOStudiejaar 1

Cette leçon contient 13 diapositives, avec quiz interactifs et diapositives de texte.

time-iconLa durée de la leçon est: 30 min

Éléments de cette leçon

Welcome to the lesson 1FM1 
PLAN FOR TODAY:
- customer satisfaction (kahoot)
- customer satisfaction survey in Forms
- reading
PLAN FOR SPECIAL STUDENTS:
write a review about your favourite series/movie

Slide 1 - Diapositive

How is everyone doing?
Project assignment
submitted and accepted?

Slide 2 - Carte mentale

Last time 
we learnt some new words related to Customer Service
so it's time for a  kahoot quizz

Opdracht        2/213   8/215   12/217      13/217

Slide 3 - Diapositive

Slide 4 - Diapositive

We talk a lot about customer satisfaction

How can we know that our customers are happy with our products/services?

Slide 5 - Diapositive

How can you know that
your customers are
happy with your
service/product?

Slide 6 - Carte mentale

CUSTOMER SATISFACTION SURVEYS

Slide 7 - Diapositive

Do you ever fill in
customer satisfaction
surveys?

Slide 8 - Carte mentale

Deltion student satisfaction survey

Anonymous so you can be honest. I won't be able to see who wrote what

Slide 9 - Diapositive

Slide 10 - Lien

Slide 11 - Diapositive

READING TIME 
STUDIEMETER
niveau - unit 3 - 
leestraining/reading training

Slide 12 - Diapositive

Do you know what to do now?

A
yes
B
no

Slide 13 - Quiz