Unit 4

• Engels
• MBO
• Studiejaar 1

UNIT 4

KNOWING YOUR BUSINESS

What means "knowing your business"?

• know your shop inside out
• know your staff
• know your assortment
• know the layout of the store
• know your customers
  

Unit 4

Content test Unit 4

Words pg. 100

Translate. 3, 9, 13, 17, 18, 24

Hand in:

Letters: 8, 15, 16, 25, 26

Vocabulary

Here are the new words from page 100.

You need them when you translate your exercises.

WORDS PAGE 100

• Assortiment - assortment
• vrijetijdskleding - casual clothes
• verkrijgbaar, beschikbaar - available
• afmetingen(lengte x breedte x diepte) -

      dimensions(length x width x depth)

• getalskorting - quantity discount
• uit voorraad leverbaar - available from stock
• fabrieksgarantie - factory guarantee
• nieuwe catalogus - new catalogue
• prijslijst - price list
• bestelformulier - order form
• speciale aanbieding - special offer
  

• een aankoop doen per post - make a purchase by mail
• vervoerder - carrier
• draagbaar - portable
• gebruiksaanwijzing - instructions for use
• garantie voorwaarden - guarantee conditions
• bestelwagen - van
• vakkenvuller - shelf-filler
• inclusief BTW- including VAT
• exclusief BTW - excluding VAT
• (wijze van)gebruik- usage
• reiniging en onderhoud - cleaning and maintenance
  

• een aankoop doen per post - make a purchase by mail
• vervoerder - carrier
• draagbaar - portable
• gebruiksaanwijzing - instructions for use
• garantie voorwaarden - guarantee conditions
• bestelwagen - van
• vakkenvuller - shelf-filler
• inclusief BTW- including VAT
• exclusief BTW - excluding VAT
• (wijze van)gebruik- usage
• reiniging en onderhoud - cleaning and maintenance
  

• winstgevend - profitable
• houdbaarheid - shelf-life
• bruto winst - gross profit
• schadevergoeding eisen - claim compensation
• onderhoudsinstructies - maintenance instructions
  

Listening

Exercise 1+2 - Track 15

Ex. 1:  Answer the questions

Ex. 2: Write the questions

Ex. 3: Translate the questions and the answers

Ex. 3/83

1. I would like to have more information about your new assortment.

    What would you like to know exactly?

2. Are these models available in black and white too?

     No, at the moment only in blue and yellow.

3. Do you also sell bigger sizes?

     All sizes till XXL.

4. Are these prices with or without VAT.

    All prices are excluding 19% VAT.

5. How heavy are these boxes?

    The big ones are about 12 kg, the small ones 5-6 kg.

6. What are the dimensions of model XXL?

     The lenghth..., the depth is..., wide is ....

7. Which material are the bags made of?

     Of leather.

8. Can you deliver model ...?

    No problem, everythink is deliverable from stock.

9. Is there warrantee on this device?

    12 Months factory guarantee.

10. Can I get quantity discount?

       Yes, if yoiu buy 100 or more.

Ex. 3/82

1. I would like more information about the newest assortment.

What would you like to know exactly?

2. Are these models also available in black and white?

No, currently only in blue and yellow.

3. Do you also sell larger sizes? 

all sizes up to XXL.

4. How are the prices without VAT?

All prices are exclusive 19%VAT      .

5. How heavy are these boxes?

    The big ones are around 12 kg, the small ones 5-6 kg.p 

6. What are the sizes of model xxr31 

     length 55 cm, width 25 cm, depth 10 cm

7. What materials are the handbags made of?

    Of leather

8. CAN youbstil deliver model....?

     No problem, everything is available out of stock.

9. DO You offe guarantee on thiss device?

    12 Months factory guarantee.

10. can  I  also get discount on quantity?

      Yes, if you buy 100 or more at the same time.

Ex. 9/88

1. about - in

2. with

3. on - for - till,until

4. within - after - of

5. to - by

6. with

7. Before - for - on

8. for - under, among, on, between

9. in

10. at

11. about

12. by

13. with

14. of

15. over,at,during - on

WRITE YOUR OWN SENTENCES

WRITE YOUR OWN SENTENCES WITH THE WORDS:

AVAILABLE

PROFITABLE

QUANTITY DISCOUNT

GROSS PROFIT

MAINTENANCE INSTRUCTIONS

INSTRUCTIONS FOR USE

Sleep de woorden At/mG op de rode plekken

In

On

In front of

Between

Next to

Under

Above

Exercises

Track 16 - Ex. 11

Ex. 9/pg 88 - fill in with the right preposition (voorzetsel)

Ex. 10 - match the English words 1 t/m 10 to their translation a t/m j

Ex. 11/ pg 89 Listen to an interview

Answer the questions of ex. 11

Translation

Ex. 13/page 90

1. I would like more information about the products your company makes.

2. Can you send me a price list and a catalogue?

3. Is there anything in particular you would like information about?

4. I would like to tell you more about our new assortment.

5. I wouldn't know it off hand. If you have a moment, I will check it for you.

6. Can you spell your name and address please?

7.  Are all these prices inclusive VAT?              BTW = VAT

8. The products are available in 20 different colours.

9. What can you say about the quality of the products?

10. I assure you that all our products are of very good quality.

17/ page 92

1. You will notice that we offer reliable service.

2. Our newest model is three times as fast as all the other.

3. We guarantee that this material is as strong as the one of the more expensive brands.

4. Hier you can see our latest design.

5. As you can hear, this copy machine is practically silent

6. This car is just a bit smaller that the much more expensive types.

7. We try to provide you better and better service.

8. This means you get much more value for less money!

Writing

• Write the e-mail: ex. 8/page 87 Hand in
• Write the email: ex. 15/page 91-92  Hand in
  
• Write the email: ex. 16-page  92

      Hand in

Translate ex. 18/ 92-93

Check

Kahoot

myself/yourself/...

I closed the door myself.

You closed the door yourself.

He closed the door himself.

She closed the door herself.

We closed the door ourselves.

Tommy and Ben, you closed the door yourselves.

They closed the door themselves.

Listening - ex. 19/93

1. Listen to the first conversation. What is happening?

What would YOU do if you were the manager?

2. Listen to the second conversation. What is happening?

What would YOU do if you were the manager?

Track 17 - exercise 19

Ex. 21 Product information

Usage

Gebruik

Storage

Opslag

Cleaning and maintenance

schoonmaken en onderhouden

Safety and health

veiligheid en gezondheid

8. b

 9. d

10. a

11. b

12. b

13. a- d - b

14.       c                          15. c

1. d - a

2. a - d - c

3. d

4.a

5. d a

6.a - d

7. d - b

Ex. 24-page 98

additional - extra, daarbij

careful - voorzichtig

gross (profit) - brutto winst

overall - algemeen

particular - in bijzonder, specifiek

potential - potentieële

productive - productief

reasonable - redelijk

specific - specifiek

valuable - waardevol

1. overall

2. particular

3. reasonable

4. additional

5. specific

6. careful

7. gross

8. valuable

9. potential     10. productive

Writing

• Write the email  Ex. 25
• Write the email Ex. 26

E-mail all your 5 letters to me at once

8, 15, 16, 25, 26

Prepare a 2 min presentation about a product with a difference

1. Features

2. Advantages compared to another product

3. USP (unique selling points)