Homan

• Bedrijfseconomie
• MBO
• Studiejaar 2

Homan

paragraph 10.6 - 10.8

Pepijn, Tess and Noa

What are the five different meal plans

all inclusive

bed & breakfast

Full board

ultra inclusive

half board

overnight stay, breakfast, dinner, lunch, all intermediate, meals, snacks and drinks, including all alcoholic drinks

overnight stay

overnight stay, breakfast, dinner, lunch, all intermediate, meals, snacks and drinks within a certain range offered

OVernight stay, breakfast, dinner

overnight stay, breakfast, dinner, lunch

What is this type of breakfast?

Which type of breakfast is this?

1. Dutch breakfast
2. American breakfast
3. English breakfast
4. continental breakfast

What is this type of breakfast?

Which type of breakfast is this?

1. English
2. American
3. Contintental
4. Dutch

What is the difference between upselling and cross selling?

Examples upselling and cross selling

Ending phase at the incoming phone call

Preperation for incoming phone calls

Action phase for the incoming phone calls

Information phase for incoming phone calls

Phase 1

Phase 3

Phase 2

Phase 4

What is the main reasons to use a reservation form?

points of attention
reservation form

END