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M 3.1 IAS les 1 nieuw
welcome!
how long is this module?
What are the themes?
What are the skills we need to work on?
What do we do in the lessons
?
How do we finish this module
?
What are we going to do today?
MMettina Kroes, 13 nov Deltion College
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Luchtvaart
MBO
Studiejaar 1
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welcome!
how long is this module?
What are the themes?
What are the skills we need to work on?
What do we do in the lessons
?
How do we finish this module
?
What are we going to do today?
MMettina Kroes, 13 nov Deltion College
Slide 1 - Diapositive
module reader 3.1
Everyone has a copy?
Please put your name on it
8 weeks (7 teaching weeks, 1 test)
3 class hours per week: mix of theory, assignments, group discussions and role plays;
Slide 2 - Diapositive
Household announcements
3 lessons in a row; break?
Please eat outside the classroom and leave it tidy;
In the mock-up (the plane), no eating/drinking and keep everything in one piece (put seat belts back neatly);
Handle the exercise materials with care;
Phone in the bag;
When explaining teacher/student please be quiet in the classroom.
Slide 3 - Diapositive
What is fit to fly?
Slide 4 - Carte mentale
What themes will we cover in this module?
before your flight: flight preparation;
welcome on board: on the way to the plane;
your passengers: who are they?
boarding: passengers and safety;
ready for take off: knowledge test
Slide 5 - Diapositive
How do we complete the module at the end?
At the end of this module you will have:
1. completed all assignments well; reflection interview (page 44), you have fulfilled the requirements then you will take the:
2. the knowledge test (minimum 5.5).
Slide 6 - Diapositive
Slide 7 - Diapositive
Thema 1: before your flight
Slide 8 - Diapositive
On average, how much sleep do you get per night?
A
6 hours or less, I need little sleep
B
6 - 7 hours
C
8-9 hours
D
I'm a long sleeper!
Slide 9 - Quiz
How healthy do you live?
😒
🙁
😐
🙂
😃
Slide 10 - Sondage
Why is it so important to drink plenty of water on a plane?
Slide 11 - Diapositive
Medical check
Eye test
Blood test
Vaccinations
BMI
Interview
Slide 12 - Diapositive
What health risks do you face
as a cabin attendant?
Slide 13 - Carte mentale
How can you avoid getting sick?
make sure you are rested,
eat healthy,
have a good condition (you sometimes run 10 km),
protect yourself against diseases,
have your vaccinations in order,
use medication wisely
Slide 14 - Diapositive
What happens if you call in sick?
your place in the crew needs to be filled
a colleague on standby is called (reserve)
this colleague has to be at Schiphol within an hour
your schedule is cancelled
Slide 15 - Diapositive
Would you call in sick if you had a cold?
A
Yes
B
No, a cold is not sick
C
only if I can't clear my ears
Slide 16 - Quiz
Slide 17 - Vidéo
Group assignment:
Think together whether you are allowed to fly in the cases below:
pregnancy
medicine use (cough medicine, sleeping pills, drugs)
alcohol consumption
donating blood
stress
tropical diseases
Slide 18 - Diapositive
pregnancy: generally not (some airlines up to 12 weeks)
use of medication: in consultation with the airline doctor
alcohol consumption: 10 hours before flight nothing, 24 hours not drunk!
donate blood: wait 24 hours before flying
stress: has a bad effect on your functioning
tropical diseases: malaria, dengue
Slide 19 - Diapositive
Assignment the positive stress conversation
Make assignment:
The positive stress conversation
In groups, discuss the topics listed on
page 9 module 3.1
Slide 20 - Diapositive
1.2 The social life of a cabin attendant
Slide 21 - Diapositive
On which days would you REALLY NOT want to work?
Slide 22 - Carte mentale
Which days are you free/or can you ask for time off
King's Day
Taking part with your hockey team in the weekly hockey competition
Witnessing your best friend's wedding
Attending New Year's Eve
Slide 23 - Diapositive
Slide 24 - Vidéo
GROUP ASSIGNMENT:
Find the fastest way to get to Schiphol Airport (do, Dec 5):
1. from Zwolle station
2. from a friend's house in Zandvoort (see reader page 11)
3. from your aunt's house in Amsterdam (see reader page 11)
figure this out for:
1. a morning flight (05.30 report at Schiphol)
2. an evening flight (report at Schiphol at 20.05 )
Slide 25 - Diapositive
Preparing Tui/how?
Synchronising your cabin app
Read all flight information, e.g. where are infants?
Red notices (changes in procedures)
Position 4 = right and responsible for the passenger briefing at the emergency exit
Slide 26 - Diapositive
KLM Rooster 1.3
Slide 27 - Diapositive
What topics
did we
discussed last week?
Slide 28 - Diapositive
modulereader 3.1
does everyone have a copy?
don't forget to bring the module reader to class!
take notes/highlight what is important!
Marion
Knikman, Deltion College IAS/LVD 2022
Slide 29 - Diapositive
Today
How does a briefing take place?
15 min break around 15.45 uur?
Travelling to Japan
Slide 30 - Diapositive
What do you think you need
to do BEFORE the briefing?
Slide 31 - Diapositive
Assignment during the video:
write down all the actions you see Chanan performing.
Name at least 5 and also indicate how to perform them.
Slide 32 - Diapositive
Slide 33 - Vidéo
Briefing!
arrive on time!
introduce yourself (hand + name)
make eye contact
take an active part in the conversation
show interest in your colleagues
Slide 34 - Diapositive
Company Ipad:
data will be uploaded 2 days in advance
before the briefing you have studied this data
‘red notices’ (TUIfly) are last-minute changes
this way you will have less surprises on board!
Slide 35 - Diapositive
The briefing
check
reading of the CAML (Crew Assignment Movement List)
introduction round
discuss passengers and service
flight safety questions
short pep talk and questions
Slide 36 - Diapositive
Check
passport/Ipad/company ID/vaccination booklet?
suitcases handed in?
money collected/credit card taken?
uniform in order?
fit to fly?
Slide 37 - Diapositive
Reading the CAML
CAML = Crew Assignment Movement List
flight number, date, stretch, gate
time when crew must be on board
boarding time pax, departure time, flying time, time difference
configuration (how many seats are in which class?)
total number of pax booked (how many seats are occupied?)
Slide 38 - Diapositive
Introduction round
other particularities (toilets unserviceable?)
who is the cockpit crew?
special passengers?
questions: who has medical knowledge, speaks other languages, has other qualities?
Slide 39 - Diapositive
Slide 40 - Diapositive
Seatplan
where are the emergency exits?
where are the galleys?
where are the toilets?
Slide 41 - Diapositive
Seatplan
waar zitten de:
emergengy exits
?
galleys
?
toilets
?
Slide 42 - Diapositive
Slide 43 - Diapositive
Introduction round
who works at what position?
what additional tasks (extra tasks: boarding CA, toilet check, final galley check, handing out toys, exit CA)
other particularities (toilets unserviceable?)
who is the cockpit crew?
special passengers?
questions: who has medical knowledge, speaks other languages, has other qualities?
Slide 44 - Diapositive
P.I.L.=
Passenger Information List
the purser receives from the gate agent at departure
most up-to-date data
including birthdays, VIPs, frequent flyers (regular travellers), UMs (children travelling alone), special meals, honeymooners, sick people, etc.
Slide 45 - Diapositive
SPML
which passenger ordered it?
where is this passenger sitting?
what meal did he/she order?
last-minute seat change?
Slide 46 - Diapositive
Vluchtgegevens:
KL 1033
datum: 2 december 2022
AMS - LHR (London Heathrow) - AMS
registratie PH-BXV
gate: D51
Times:
time on board crew: 15:30
boarding time pax: 15:45
departure time: 16:15
flying time: 1 hour
time difference: -1
timer
20:00
Slide 47 - Diapositive
Slide 48 - Diapositive
Slide 49 - Diapositive
Slide 50 - Diapositive
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