Customer Service

Do you work in Customer Service?

Yes

1 / 16

Slide 1: Sondage

TourismFurther Education (Key Stage 5)

Cette leçon contient 16 diapositives, avec quiz interactifs, diapositives de texte et 3 vidéos.

Éléments de cette leçon

Do you work in Customer Service?

Yes

Slide 1 - Sondage

Give an example of when you have experienced outstanding Customer Service.

Slide 2 - Question ouverte

Give an example of when you have experienced very bad Customer Service.

Slide 3 - Question ouverte

Which companies do you go back to because of their customer service?

Slide 4 - Carte mentale

Aims of today

Dicuss your experiences in Customer Service

Explain factors that affect customer service decisions

Complete Section 1 of Assignment 1

Slide 5 - Diapositive

Research into a Company

List 5 reasons why the company you have received the best feedback on which.com

Choose your company..........

Slide 6 - Diapositive

Add your reasons here......

Slide 7 - Question ouverte

Internal and external customers

Who are they are do their needs and expectations differ?

Slide 8 - Diapositive

Internal Customers

Slide 9 - Diapositive

Slide 10 - Vidéo

Slide 11 - Vidéo

External Customers

Slide 12 - Diapositive

Slide 13 - Vidéo

thepointsguy.com

Slide 14 - Lien

www.bbc.co.uk

Slide 15 - Lien

Assignment 1

Slide 16 - Diapositive