M1.2 - Departures Check-in 2 - les 6 - English

Program Theme 4
  • Goals for today
  • Looking back on lesson 5
  • Explanation theme 4: Dangerous goods, security questions and liquids
  • Roleplay theme 4 and assignments
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Slide 1: Diapositive
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Cette leçon contient 38 diapositives, avec quiz interactifs, diapositives de texte et 3 vidéos.

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Program Theme 4
  • Goals for today
  • Looking back on lesson 5
  • Explanation theme 4: Dangerous goods, security questions and liquids
  • Roleplay theme 4 and assignments

Slide 1 - Diapositive

After today's lesson you can:
  • ensure the safety of the passenger and their luggage;
  • ask the necessary security questions in English during the check-in of a passenger and their baggage;
  • name and identify different types of dangerous goods;
  • apply the DG rules during the check-in of a passenger and their baggage;
  • name and recognise different types of prohibited items;
  • apply the rules on prohibited items during the check-in of a passenger and their baggage

Slide 2 - Diapositive

Looking back on week 5:
Full service check-in of a passenger and their:
  • baggage  
  • excess baggage

Slide 3 - Diapositive

What PROOF does a passenger have to show that they checked in baggage?
A
boarding pass
B
claimtag
C
baggage label
D
it's entered in the DCS

Slide 4 - Quiz

why do you attach a "heavy label" to a suitcase that is heavier than 23 kilos?
A
to prove that it's paid excess baggage
B
if you don't, the baggage system could be damaged
C
for the protection of the baggage handlers
D
to recognise the baggage as "odd size"

Slide 5 - Quiz

name examples of "odd size" baggage:

Slide 6 - Carte mentale

What do you write down
on the orange heavy label?

Slide 7 - Question ouverte

How may a bicycle be checked-in?
A
wrapped the way the passenger wishes
B
only the pedals need to be taken off
C
may be presented at odd size desk without wrapping
D
wrapped in a special cardboard box, available at Schiphol

Slide 8 - Quiz

Is this dog allowed to be carried like this as hand luggage?
A
yes
B
no

Slide 9 - Quiz

Is this allowed?

  • unfortunately... 
  • This dog must be transported in a kennel in the baggage hold. Except for "emotional support dogs", "assistant dogs" and "rescue dogs", but he may NEVER be seated on a passenger seat. 

Slide 10 - Diapositive

Choose A or B
A
this is an AVIH
B
this is a PETC

Slide 11 - Quiz

Why do we let the cockpitcrew know that an animal is being loaded in the hold?

Slide 12 - Question ouverte

Slide 13 - Diapositive

"IATA free items"
may be taken along as:
A
checked-in baggage at no extra costs
B
in the cabin as extra hand baggage

Slide 14 - Quiz

Give an example of IATA free items:

Slide 15 - Carte mentale

Theme 4: 

  • dangerous goods
  • security questions
  • liquids (next week)

Slide 16 - Diapositive

a PGSA...
  • is constantly alert with regards to security matters and dangerous goods;
  • asks questions about  the passenger's baggage (we call these "security questions");
  • makes the passengers aware of the rules concerning dangerous goods and objects.

Slide 17 - Diapositive

Slide 18 - Vidéo

FAA
= Federal Aviation Administration
this organisation is responsible for making the rules and regulations for flight safety matters.

Slide 19 - Diapositive

A PGSA's role concerning 
dangerous goods
  • during the full service check-in you ask the passenger 4 security questions  about his/her baggage (we will talk about these later)
  • with these questions, you contribute to the safety of aviation
  • if a passenger answers "no"  to 1 of these 4 questions, you call in your superior
  • this superior temporarily takes over the conversation to decide if the passenger may be checked-in.

Slide 20 - Diapositive

What could you use?
  • left you see a PGSA with a list.
  • this list is the "dangerous goods card" with information regarding to what's allowed and what's not.

Slide 21 - Diapositive

Dangerous goods card:
  • what is allowed in the cabin?
  • what must be checked in?
  • what's completely prohibited to take along in a plane?

Slide 22 - Diapositive

Ok.. but what about a passenger that uses the SSCI kiosk?

  • In this case the security questions are asked as well.
  • They get to see this screen before they can check themselves in:

Slide 23 - Diapositive

Slide 24 - Diapositive

Assignment:
Book LVD K2 assignment 3.21 
page 84

Translate the security questions

Hand in answers at Digiplein

Slide 25 - Diapositive

Dangerous goods (DG): 

... are goods and substances that may cause problems/danger during transport. They are a potential risk for:
  • health
  • safety
  • property
  • environment

Slide 26 - Diapositive

IATA
International Air Transport Association

distinguishes 2 types of labels:

Slide 27 - Diapositive

Hazard labels
(gevaren etiket)
Handling labels
(behandelings etiket)

Slide 28 - Diapositive

Slide 29 - Vidéo

Assignments:
Book LVD K2 assignments:
page 218-219
assignm. 8.24 (questions)
assignm. 8.26 (recognise DG labels)
Hand in answerd on DigiPlein

Slide 30 - Diapositive

Electronic devices and  
lithium batteries
  • mobile phones, laptops and tablets are powered by a  lithium battery (a rechargable battery).
  • at high temperatures this battery may catch fire or explode at high altitudes. 
  • because of this portential hazard airlines regulate the transport of electronic devices with a lithium battery.

Slide 31 - Diapositive

Slide 32 - Vidéo

Prohibited items and substances
  • IATA has compiled a list of objects and substances that cannot be carried in cabin or hold baggage (prohibited items).
  • A passenger carrying these may cause injury to a person or endanger the safety of the aircraft.

Slide 33 - Diapositive

Give an example of a
"prohibited item"

Slide 34 - Carte mentale

Slide 35 - Diapositive

Slide 36 - Diapositive

Assignments:
LVD K2 book:

  • Read chapter 3.4.5 (page 82 and 83)
  • Read chapter 8.6 (page 217-225)
  • Do assignment 3.21 on page 84
  • Do assignment 8.24 and 8.26 on page 218-219

Slide 37 - Diapositive

Role play 4

Slide 38 - Diapositive