M1.2 - Departures Check-in 2 - les 6 - English

• Luchtvaartdienstverlener
• MBO
• Studiejaar 1

Program Theme 4

• Goals for today
• Looking back on lesson 5
• Explanation theme 4: Dangerous goods, security questions and liquids
• Roleplay theme 4 and assignments

After today's lesson you can:

• ensure the safety of the passenger and their luggage;
• ask the necessary security questions in English during the check-in of a passenger and their baggage;
• name and identify different types of dangerous goods;
• apply the DG rules during the check-in of a passenger and their baggage;
• name and recognise different types of prohibited items;
• apply the rules on prohibited items during the check-in of a passenger and their baggage

Looking back on week 5:

Full service check-in of a passenger and their:

• baggage  
• excess baggage

What PROOF does a passenger have to show that they checked in baggage?

1. boarding pass
2. claimtag
3. baggage label
4. it's entered in the DCS

why do you attach a "heavy label" to a suitcase that is heavier than 23 kilos?

1. to prove that it's paid excess baggage
2. if you don't, the baggage system could be damaged
3. for the protection of the baggage handlers
4. to recognise the baggage as "odd size"

name examples of "odd size" baggage:

What do you write down
on the orange heavy label?

How may a bicycle be checked-in?

1. wrapped the way the passenger wishes
2. only the pedals need to be taken off
3. may be presented at odd size desk without wrapping
4. wrapped in a special cardboard box, available at Schiphol

Is this dog allowed to be carried like this as hand luggage?

1. yes
2. no

Is this allowed?

• unfortunately... 
• This dog must be transported in a kennel in the baggage hold. Except for "emotional support dogs", "assistant dogs" and "rescue dogs", but he may NEVER be seated on a passenger seat. 

Choose A or B

1. this is an AVIH
2. this is a PETC

Why do we let the cockpitcrew know that an animal is being loaded in the hold?

"IATA free items"
may be taken along as:

1. checked-in baggage at no extra costs
2. in the cabin as extra hand baggage

Give an example of IATA free items:

Theme 4: 

• dangerous goods
• security questions
• liquids (next week)

a PGSA...

• is constantly alert with regards to security matters and dangerous goods;
• asks questions about  the passenger's baggage (we call these "security questions");
• makes the passengers aware of the rules concerning dangerous goods and objects.

FAA

= Federal Aviation Administration

this organisation is responsible for making the rules and regulations for flight safety matters.

A PGSA's role concerning 

dangerous goods

• during the full service check-in you ask the passenger 4 security questions  about his/her baggage (we will talk about these later)
• with these questions, you contribute to the safety of aviation
• if a passenger answers "no"  to 1 of these 4 questions, you call in your superior
• this superior temporarily takes over the conversation to decide if the passenger may be checked-in.

What could you use?

• left you see a PGSA with a list.
• this list is the "dangerous goods card" with information regarding to what's allowed and what's not.

Dangerous goods card:

• what is allowed in the cabin?
• what must be checked in?
• what's completely prohibited to take along in a plane?

Ok.. but what about a passenger that uses the SSCI kiosk?

• In this case the security questions are asked as well.
• They get to see this screen before they can check themselves in:

Assignment:

Book LVD K2 assignment 3.21 

page 84

Translate the security questions

Hand in answers at Digiplein

Dangerous goods (DG): 

... are goods and substances that may cause problems/danger during transport. They are a potential risk for:

• health
• safety
• property
• environment

IATA

International Air Transport Association

distinguishes 2 types of labels:

Hazard labels

(gevaren etiket)

Handling labels

(behandelings etiket)

Assignments:

Book LVD K2 assignments:

page 218-219

assignm. 8.24 (questions)

assignm. 8.26 (recognise DG labels)

Hand in answerd on DigiPlein

Electronic devices and  

lithium batteries

• mobile phones, laptops and tablets are powered by a  lithium battery (a rechargable battery).
• at high temperatures this battery may catch fire or explode at high altitudes. 
• because of this portential hazard airlines regulate the transport of electronic devices with a lithium battery.

Prohibited items and substances

• IATA has compiled a list of objects and substances that cannot be carried in cabin or hold baggage (prohibited items).
• A passenger carrying these may cause injury to a person or endanger the safety of the aircraft.

Give an example of a
"prohibited item"

Assignments:

LVD K2 book:

• Read chapter 3.4.5 (page 82 and 83)
• Read chapter 8.6 (page 217-225)
• Do assignment 3.21 on page 84
• Do assignment 8.24 and 8.26 on page 218-219

Role play 4