Week 14 -Les 2

• Engels
• MBO
• Studiejaar 1

UNIT 5 - Orders are Orders

Week 14 - Lesson 2

TO DO

20/20 Business English: Check exercise 15

                                                    Exercise 21 + 22

Aims

After this lesson you should be able to ask two types of questions (yes/no- questions and wh-questions)

Answers Exercise 15

1 You get two years’ guarantee / a two-year guarantee on all checkout equipment.

2 The guarantee is invalidated if the product is misused.

3 The guarantee does not cover glass parts / components.

4 Our service department can be reached 24/7 / is available 24/7.

5 Our after-sales service is free of charge during the first six months.

6 The guarantee is invalidated if you attempt to repair the product yourself.

7 Keep your sales slip with your guarantee card.

8 I am afraid that your guarantee expired a few months ago.

9 You can order parts straight / directly from the manufacturer.

10 Complete the guarantee card and return it as soon as possible in the enclosed, addressed