Week 14 -Les 2

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UNIT 5 - Orders are Orders
Week 14 - Lesson 2

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TO DO
20/20 Business English: Check exercise 15
                                                    Exercise 21 + 22

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Aims
After this lesson you should be able to ask two types of questions (yes/no- questions and wh-questions)

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Answers Exercise 15
1 You get two years’ guarantee / a two-year guarantee on all checkout equipment.
2 The guarantee is invalidated if the product is misused.
3 The guarantee does not cover glass parts / components.
4 Our service department can be reached 24/7 / is available 24/7.
5 Our after-sales service is free of charge during the first six months.
6 The guarantee is invalidated if you attempt to repair the product yourself.
7 Keep your sales slip with your guarantee card.
8 I am afraid that your guarantee expired a few months ago.
9 You can order parts straight / directly from the manufacturer.
10 Complete the guarantee card and return it as soon as possible in the enclosed, addressed

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