Complaints

• Engels
• MBO
• Studiejaar 2

Welcome

Good to see you!

Online lesson?

😒🙁😐🙂😃

Programme:

1. Get the picture
2. Listening exercise about complaints
3. Speaking activity 'making a complaint' 
4. Homework > record a complaint

Aims:

After today's lesson you:

• know what complaints are
• can make a complaint + request

1. Afspraken online lessen

1. Wees op tijd online > laat even horen of zien dat je er bent
2. Zit achter een bureau of tafel, dus lig niet in je bed of rijd in de auto
3. Tijdens de les: geluid uit
4. Wanneer je de beurt krijgt > camera en geluid aan
5. Vragen? Gebruik het handje van LessonUp

2. Get the picture

1. Look at the picture
2. You are allowed to  1 'yes or no' question (max. 3 questions)
   
3. Guess what the picture represents

This is a picture of ....
You may use an
online dictionary

It's a bracelet

3. Listening to complaints:

• Watch and listen very carefully 
• the video and answer the questions

00:44

Why is the guest unhappy?

1. There is no bath
2. The bath is too small
3. The bath is dirty
4. The bedsheets are dirty

01:36

What is the manager's solution to the guest's complaint about the view?

01:52

Why does the guest want a reduction?

1. The room is too cold
2. The bath is too small
3. The radio doesn't work
4. All of the reasons previously mentioned

02:10

What is the problem with the radio?

1. The radio doesn't work
2. There is no problem with the radio
3. The reception is bad
4. The noice of the radio is too loud

02:28

What's the solution to the guest's hearing problem?

4. Making complaints

What do you think "A complaint" means?

1. een zeur
2. een klacht
3. een probleem

Hoe zeg je beleefd dat je graag een klacht wilt indienen? Kies de beste optie

1. I will make a complaint
2. I would like to file a complaint
3. I want to complain

This food is cold. I'm going to .................................. to the waiter.

1. trolley
2. thank
3. regret
4. complain

4. Speaking activity

Making complaints

How to make complaints > some examples:

• Student 1. Imagine you have this complaint
• Student 2. Imagine you are the employee in the bookstore
• How would this play out?

Complaints:

• You have bought a book
• Talk to the sales person
• Make a polite complaint + request

• Student 1. Imagine you have this complaint
• Student 2. Imagine you are the employee in the bookstore
• How would this play out?

Complaints:

• This car is driving 140 km/hour
• Talk to the driver:
• Make a polite complaint + request

• Student 1. Imagine you have this complaint
• Student 2. Imagine you are the employee in the bookstore
• How would this play out?

Complaints:

• The cassier gave you the wrong change
• Talk to the cassier
• Make a polite complaint + request

• Student 1. Imagine you have this complaint
• Student 2. Imagine you are the employee in the bookstore
• How would this play out?

Complaints:

• The classroom stinks
• Talk to the teacher:
• Make a polite complaint + request

• Student 1. Imagine you have this complaint
• Student 2. Imagine you are the employee in the bookstore
• How would this play out?

Aims:

After today's lesson you:

• know what complaints are
• can make a complaint 

There is a fly in your soup.
Write you complaint + request
to the waiter. (politely)

Give yourself a grade about your participation today

010

Homework:

1. Kies 1 kaart (complaint + requests)
2. Bedenk hoe je in het Engels gaat klagen + vragen
3. Stel je voor in het Engels en spreek deze klacht in met voicerecorder 
4. Lever deze in via Teams  > dropbox

Homework: pick 1 complaint

Next lesson:

Speaking

Ordering something

Thanks a bunch!

You've worked very hard!