Week 11

• Engels
• MBO
• Studiejaar 2

English

Planning Term 3

Week 6: Introduction to the course + speaking

Week 7: Speaking + writing

Week 8: Spring Break

Week 9: Writing: informal e-mail

Week 10: Giving instructions

Week 11-12: Obtaining goods & services

Week 13-16: Helpdesk: phone conversations

1. When did St. Patrick convert to Christianity?

1. When he travelled around Ireland building schools
2. When he sought shelter in a monastery in Britain
3. When he was bitten by a magic snake
4. During his time in captivity in Ireland

2. As a newly-anointed bishop, St. Patrick returned to Ireland to

1. convert Celtic druids ("pagans") to Christianity
2. build schools, churches and monasteries
3. pay off his own ransom to his former master
4. all of the above

3. When people say St. Patrick "drove the snakes out of Ireland" what is "snakes" most likely a metaphor for?

1. Pagans
2. Christians
3. Englishmen
4. Turtles

4. What event does March 17th mark?

1. St. Patrick's death
2. St. Patrick's canonisation
3. St. Patrick's liberation from slavery
4. St. Patrick's conversion to Christianity

Obtaining Goods and Services

Exercise 1

a. Have you ever given advice to a friend or relative about what to buy? Since you're studying to work in IT, you could focus on advice you may have given about buying a computer or software, for example.

b. Have you ever returned a product to a store because you were unhappy with it, or perhaps even registered a complaint about a product or store?

c. Have you ever made a phone call in English? If so, how did it go? Did you find anything difficult about it? If you haven't made a phone call in English yet, can you imagine how you would go about it? What do you think is different from making a phone call in English and in Dutch?

Obtaining Goods and Services

Exercise 2: listen to the phone conversation  (Clip 1, 2, 3) and answer questions 1 - 4

Exercise 3: listen to the same phone conversation ( Clip 1, 2, 3) and answer questions 1- 10

Answers Exercise 2

1)b

2)b

3) d

4) d - h -a- g -e- b- f- c

Answers - Exercise 3

1) a                

2) d               

3) b              

4) c                     

5) c & d            

6) a & B             

7) c                      

                              

 8) a= false / b = false / c = true / d = false

9) a= false/ b = false/ c= true d= true / e= true

10) a= Hi, am I speaking to John?

b= Hi, it's Mark here from EaysPC.

c= I'll have to check that with him

d= Yeah, that's fine.

e= Thanks for getting back to me so fast

f= Cheers, mate. Bye!