Writing a letter of complaint

Letter of Complaint
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Slide 1: Tekstslide
EngelsMiddelbare schoolvwoLeerjaar 2

In deze les zitten 15 slides, met interactieve quizzen, tekstslides en 1 video.

time-iconLesduur is: 30 min

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Letter of Complaint

Slide 1 - Tekstslide

Index
Prior knowledge

How to

Testing knowledge

Get to work

Slide 2 - Tekstslide

Today's objective
You are able to use the right tone of voice.

You are able to use appropriate language.

You are able to write a letter of complaint 

Slide 3 - Tekstslide

Knowledge about a letter of complaint

Slide 4 - Woordweb

Slide 5 - Video

Parts of a Letter of Complaint
Part 1: Introduction, why are you writing?

Part 2: Dissatisfaction, what is your complaint about? Include evidence of what is going on

Part 3: Solution/call for action

Part 4: Salutation

Slide 6 - Tekstslide

DO'S

Use calm and polite language
Indicate the problem/give an option/solution
Proper and formal language
Be concise and to the point



DON'TS

Contractions
Informal language (slang)
Spelling/grammar mistakes
No threats or warnings
Unimportant details

Slide 7 - Tekstslide

What is understood under proper and formal language? (Write down a few words or a sentence)

Slide 8 - Open vraag

What is understood under calm and polite language? (Write down a few words or a sentence)

Slide 9 - Open vraag

What is the most difficult part about the letter of complaint? F.E.: Lay-out; correct grammar and spelling; tone of voice; addressing; coherence; formality; contractions; something else

Slide 10 - Open vraag

B2 Writing
You are able to:
  • Include all details that are asked 
  • Coherence (signal and linking words)
  • Vocabulary (familiar and unfamiliar)
  • Grammatically correct writing
  • Spelling is correct 
  • Lay-out is pleasant to read and well structured
  • Know who you are writing to

Slide 11 - Tekstslide

Example B2 Writing
  • However, therefore, moreover, furthermore etc. 
  • Make references in the text (Name, he, she, they, etc) 
  • Aquire, experience, until, necessary, recommend.
  • For every paragraph leave an open space (Don't give them titles)
  • Dear Mrs Jones, / Dear Sir or Madam, Yours sincerely / Yours faithfully, Kind regards,

Slide 12 - Tekstslide

Assignment
See Brightspace for assignment details

Slide 13 - Tekstslide

DONE? Give feedback 
Switch assignments with your neighbour.

Answer the questions below the assignment.

Done? Give feedback to each other


Is everything included?

Give 2 compliments (what went well?)

Give 2 pointers of improvement (what could go better?)

Slide 14 - Tekstslide

Recap of the goals
Write down your answers:

Which tone of voice is needed?
What is considered appropriate language?

Slide 15 - Open vraag