A phone call from a customer

• Engels
• MBO
• Studiejaar 2

Welcome back!

What does the following word mean:
delivery confirmation

What does the following word mean:
an invoice

What does the following word mean:
an exception

What does the following word mean:
a regulation

What does the following word mean:
to appreciate

What does the following word mean:
Supplier

What does the following word mean:
Customer

learnenglish.britishcouncil.org

The delivery hasn ’ t arrived yet.

1. True
2. False

Andrea is having cash flow issues and needs a payment extension.

1. True
2. False

Andrea usually asks for an extension of the payment terms.

1. True
2. False

Andrea has a new order to place, even bigger than the last one.

1. True
2. False

Junko can extend the payment terms on the last order to 60 days

1. True
2. False

Junko will send Andrea an email confirmation.

1. True
2. False

Sleep de juiste uitspraak naar de juist persoon.

The supplier says

The customer says

Let me see what I can do. 

You’ll really be helping us. 

I need a favour. 

I promise this won’t become the norm. 

I’m not sure if I can do that. 

I’m happy to help you. 

I appreciate your help. 

Do you ever do favours or make exceptions for important customers?