Week 6 Customer Call + Taking Notes

Customer Call 
Taking Notes
1 / 10
volgende
Slide 1: Tekstslide
EngelsMBOStudiejaar 1-3

In deze les zitten 10 slides, met interactieve quizzen en tekstslides.

time-iconLesduur is: 20 min

Onderdelen in deze les

Customer Call 
Taking Notes

Slide 1 - Tekstslide

Listening Exercise
Understanding a customer call

Slide 2 - Tekstslide

1. the condition of when a customer should make the payment
2. when more time is allowed for something
3. an official or organisational rule
4. a document which shows how much a customer has to pay
5. when something doesn't follow the usual rule
6. the timing and amount of money coming in and going out of a company
A. an exception
B. payment terms
C. an invoice
D. an extension
E. cash flow
F. a regulation

Slide 3 - Sleepvraag

Listen and Take Notes
After taking Notes you will try to answer some questions
Phone call

Slide 4 - Tekstslide

The delivery hasn't arrived yet
A
true
B
false

Slide 5 - Quizvraag

Andrea is having cash flow issues and needs a payment extension.
A
true
B
false

Slide 6 - Quizvraag

Andrea usually asks for an extension of the payment terms.
A
true
B
false

Slide 7 - Quizvraag

Andrea has a new order to place, even bigger than the last one.
A
true
B
false

Slide 8 - Quizvraag

Junko can extend the payment terms on the last order to 60 days
A
true
B
false

Slide 9 - Quizvraag

Junko will send Andrea an email confirmation.
A
true
B
false

Slide 10 - Quizvraag