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Week 6 Customer Call + Taking Notes
Customer Call
Taking Notes
1 / 10
volgende
Slide 1:
Tekstslide
Engels
MBO
Studiejaar 1-3
In deze les zitten
10 slides
, met
interactieve quizzen
en
tekstslides
.
Lesduur is:
20 min
Start les
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Onderdelen in deze les
Customer Call
Taking Notes
Slide 1 - Tekstslide
Listening Exercise
Understanding a customer call
Slide 2 - Tekstslide
1.
the condition of when a customer should make the payment
2.
when more time is allowed for something
3.
an official or organisational rule
4.
a document which shows how much a customer has to pay
5.
when something doesn't follow the usual rule
6.
the timing and amount of money coming in and going out of a company
A.
an exception
B.
payment terms
C.
an invoice
D.
an extension
E.
cash flow
F.
a regulation
Slide 3 - Sleepvraag
Listen and Take Notes
After taking Notes you will try to answer some questions
Phone call
Slide 4 - Tekstslide
The delivery hasn't arrived yet
A
true
B
false
Slide 5 - Quizvraag
Andrea is having cash flow issues and needs a payment extension.
A
true
B
false
Slide 6 - Quizvraag
Andrea usually asks for an extension of the payment terms.
A
true
B
false
Slide 7 - Quizvraag
Andrea has a new order to place, even bigger than the last one.
A
true
B
false
Slide 8 - Quizvraag
Junko can extend the payment terms on the last order to 60 days
A
true
B
false
Slide 9 - Quizvraag
Junko will send Andrea an email confirmation.
A
true
B
false
Slide 10 - Quizvraag
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