In deze les zitten 35 slides, met interactieve quizzen en tekstslides.
Lesduur is: 45 min
Onderdelen in deze les
Welcome !
Are you ready?
🧥 & 🧢 are taken off?
🍴 and chewing gum are put/thrown away?
📱 & 🎧 are out of sight?
💻 on your table, with lesson-up on your screen?
Slide 1 - Tekstslide
How are you feeling today?
😒🙁😐🙂😃
Slide 2 - Poll
By the end of this WEEK
Can formulate a formal response mail of 180 words to a customer complaint.
Slide 3 - Tekstslide
By the end of this LESSON
At the end of the lesson, B2 students can form an email using the structure and language of a formal email.
Can classify a informal from a formal closing of a email
Can apply 3 linking words to correctly link ideas
Can apply formal vocabulary in an email
Slide 4 - Tekstslide
What is the difference between formal and informal email writing (+ example)
Slide 5 - Woordweb
Can classify a informal from a formal closing/opening of a email
Slide 6 - Poll
Can apply 3 linking words to correctly link ideas
Slide 7 - Poll
Can apply formal vocabulary in an email
Slide 8 - Poll
Dear Mr. Smith
To whom it may concern,
Greetings Lisa,
Helle David,
Slide 9 - Sleepvraag
Yours Sincerely,
Cheers,
Take care,
Kinds regards,
Slide 10 - Sleepvraag
Opening: Greetings Closing: Best
A
Formal
B
Informal
Slide 11 - Quizvraag
Can classify an informal from a formal closing and opening of an email
Yes
Not yet
Slide 12 - Poll
Linking words? Ah, linking words
Linking words play a crucial role in enhancing communication and expressing ideas more effectively.
Slide 13 - Tekstslide
Can apply 3 linking words to correctly link ideas
Slide 14 - Poll
She loves to read books ..... she also enjoys writing stories
Slide 15 - Open vraag
He forgot to bring his umbrella .... he got completely drenched in the rain
Slide 16 - Open vraag
The movie was captivating ... the actors delivered exceptional performances
Slide 17 - Open vraag
Correct THIS mail
This might help
Slide 18 - Tekstslide
Slide 19 - Tekstslide
Questions or comments regarding the rubric?
Slide 20 - Open vraag
180 word response, check rubric & implement what you have learned
Rubric
Slide 21 - Tekstslide
Can classify a informal from a formal closing/opening of a email
Yes
No
Slide 22 - Poll
Can apply 3 linking words to correctly link ideas
Yes
No
Slide 23 - Poll
Can apply formal vocabulary in an email
Yes
No
Slide 24 - Poll
Welcome !
Are you ready?
🧥 & 🧢 are taken off?
🍴 and chewing gum are put/thrown away?
📱 & 🎧 are out of sight?
💻 on your table, with lesson-up on your screen?
Slide 25 - Tekstslide
How are you feeling today?
😒🙁😐🙂😃
Slide 26 - Poll
By the end of this WEEK
Can formulate a formal response mail of 180 words to a customer complaint.
Slide 27 - Tekstslide
By the end of this LESSON
At the end of the lesson, B2 students can formulate (level 6) a solution to a customer complaint, in 3 sentences, in a polite way.
Can apply the expressions “I apologize for any inconvenience caused” and “Your satisfaction is our top priority. Is there anything else I can assist you with?”
Can link problems to the correct solution.
Slide 28 - Tekstslide
Can apply the expressions “I apologize for any inconvenience caused” and “Your satisfaction is our top priority. Is there anything else I can assist you with?”
Yes
Not yet
Slide 29 - Poll
Can link problems to the correct solution.
Yes
Not yet
Slide 30 - Poll
Dear John Doe,
Thank you for bringing this matter to our attention. We're sorry to hear about the issue you encountered with your recent lamp order.
We understand how disappointing it must be to receive a damaged product, and we sincerely apologize for the inconvenience caused.
To assist you further, could you please provide us with some photos of the damaged lamp? This will help us assess the extent of the damage and determine the best course of action to remedy the situation.
Once we receive the photos, we will promptly review your case and get back to you with a resolution. Our goal is to ensure that you receive a satisfactory outcome and that you are fully satisfied with your shopping experience.
Thank you for your patience and cooperation. We look forward to resolving this issue for you.
Best regards,
I apologize for any inconvenience caused and your satisfaction is our top priority.
Is there anything else I can assist you with
Slide 31 - Sleepvraag
Can apply the expressions “I apologize for any inconvenience caused” and “Your satisfaction is our top priority. Is there anything else I can assist you with?”
A
B
Slide 32 - Quizvraag
Feedback task
Check your feedback, correct your work.
Implement new knowledge & check the new rubric.
Slide 33 - Tekstslide
Can apply the expressions “I apologize for any inconvenience caused” and “Your satisfaction is our top priority. Is there anything else I can assist you with?”
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