Jaar 2, periode 1, les 2 niv. 4

• Engels
• MBO
• Studiejaar 2

Welcome

English lesson 2

Today

Find someone who

Computer says no

How to carry out a sales conversation

Record your own sales conversation

Goal

At the end of the lesson you:

- know at least 4 elements to carry out a sales conversation

- have learned at least 1 new fact about your classmate

- you have made a script.

Find someone who

Read the questions on the sheet

Each question needs to have a different name

(3 minutes)

Discussion (2 minutes)

Computer says no

Watch the video

While watching:

Write down what the receptionist did wrong

How do you have a successful sales conversation?

Introduction

- Introduce yourself and/or your company;

- Greet the caller;

- Answer the caller's question about the time to call;

- Let the caller know you understand what s/he is calling about.

- Ask the caller how you can help.

Body

- the adviser checks if they understood the question correctly by recapping it;

- the adviser gives advice and possibly some options to choose from;

- the adviser gives their reasons for the advice;

-the sales assistant tries to overcome the customer's objections;

-the sales assistant tries to persuade the customer to buy the product;

- the customer checks if they understood the advice correctly.

Conclusion

- the customer thanks the adviser;

- the adviser thanks the customer for purchasing a product (if that happened)  

- the adviser and customer say goodbye.

Get to work

Finish the script (no full sentences)

Record the sales conversation

Approximately 5 minutes

Useful to do! Information Exchange: examples and practises for handy sentences/phrases. 

Show me what you have got so far at the end of the lesson!

Write down 4 elements of a sales conversation

Which fact did you learn about your classmate today?

Next week

- Evaluate some recordings

- Small talk

Deadline recording:

Deadline Friday 23 September 23:59 pm! 

Upload in It's learning

Write down your partner's name!

No recording = not allowed in class