W6 L1 voicemail to manager

• Engels
• MBO
• Studiejaar 2

SPEAKING SKILLS

the customer consultation

You can find the worksheet in Teams - Lease material - Interior & Design - Y2 - Spoken Production - customer consultation

During this project you will...

Practise your English speaking skills.

• present a 5 slide presentation on design rules to your peers. You will give each other feedback.
• practise advising customers on their interior.
• learn how to develop a professional and long-lasting relationship with a customer.
• send a voicemail message to your manager about how you've handled a specific client.

This period: schedule an appointment with TRC for a practice-exam Reading & Listening!

TODAY'S LESSON:

Your manager has left you a message...

Your customer from last week called in, panicked about

a design dilemma. They asked for you so your manager 

left you a note, asking you to call the client. 

 

After talking to the client, you record a message for your manager.

                       How do you feel about leaving voicemails? 

Happy Monday!

A client called in this 

morning and I think you spoke with them when they came in last week.

They sounded a bit stressed and overwhelmed so I told them you would call them back a.s.a.p.

     0044 - 554 876 773
Could you update me afterwards?

                                                 Whalid

a note from your manager

How much does it stress you out when you have to make a professional phone call?

-110

WORKSHEET

Use the one from last week or create a new client/ story!

Leaving a voicemail for your manager

creating a story, making a script                                      +/- 10 - 15 minutes

You called your client and spoke

with them on the phone. They were 

struggling with a real design dilemma, 

but you managed to help them out.    :)

Record a voicemail message to your manager, 
explaining why the customer was in a panic, how you handled the situation and if any 
follow-up is required. Keep it professional!

length: 1-2 minutes

You can find the worksheet in Teams - Lease material - Interior & Design - Y2 - Spoken Interaction - customer consultation

recording a voicemail

to your manager

• introduction: your name, client's name, why you're leaving a message.
• why the customer was in a panic (think of a design dilemma)
• how you handled the situation
  (rapport/ trust, which advice/ recommendations, possibly a new sale?)
• follow-up required?
  (any questions/ concerns, deadlines, by phone/ email/ in store visit)

length: 1-2 minutes
English: formal/ professional

DEADLINE:
next class

Evaluation:

Has anyone already tried recording their voicemail? 
How can you prepare for recording a voicemail?

How could someone improve their phone skills?

Did you speak English during the entire lesson?

next lesson: DEADLINE voicemail