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Gesprekken voeren A2 week 6
Gesprekken voeren A2
Period 3 Week 6
1 / 19
volgende
Slide 1:
Tekstslide
Engels
MBO
Studiejaar 2
In deze les zitten
19 slides
, met
interactieve quizzen
,
tekstslides
en
2 videos
.
Lesduur is:
50 min
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Onderdelen in deze les
Gesprekken voeren A2
Period 3 Week 6
Slide 1 - Tekstslide
Welcome, class!
Slide 2 - Tekstslide
Today's plan.
- Calling and answering the phone in a professional context
- Exercise I + J
Slide 3 - Tekstslide
Slide 4 - Tekstslide
When do you answer the phone in this professional context?
A
on the first ring
B
on the second ring
C
on the third ring
Slide 5 - Quizvraag
What do you say when you are calling someone after they pick up the phone?
A
Good morning, this is [name] speaking.
B
Good morning, you speak with [name].
Slide 6 - Quizvraag
Should you mention the name of the company you work for?
A
Yes
B
No
Slide 7 - Quizvraag
Slide 8 - Video
Slide 9 - Tekstslide
Professional telephone calls:
Slide 10 - Tekstslide
Slide 11 - Tekstslide
Answering the phone:
Appropriate Greeting!
Your company's name (your department)
Your name
How may/can you help?
Slide 12 - Tekstslide
When you make a call:
Appropriate greeting!
Your name
Your company's name (your department)
The reason why you are calling
What help do you need?
Slide 13 - Tekstslide
How to ask something politely
Useful vocabulary:
Excuse me, ...
Could I ...
Would you be so kind, ...
May I ask ...
Slide 14 - Tekstslide
Slide 15 - Video
Practice
You are the reservationist of the Waterloo Manor Hotel
The telephone rings …
Slide 16 - Tekstslide
How would you answer this call?
Good afternoon,
Waterloo Manor Hotel, reservations
This is ..... speaking
How may I help you?
Slide 17 - Sleepvraag
Hoe zeg je dat je mr Steven Gallagher bent en dat je een reservering wilt maken.
Slide 18 - Open vraag
To do
Go through exercise H + theory
Exercise I + J
Slide 19 - Tekstslide
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