Week 1.5 Jobs in Hospitality

• Engels
• MBO
• Studiejaar 1

Today

• Recap : Front Office Services
• Jobs in Tourism
• Reservations forms

Wat zijn de taken van de Front Office behalve van check-in en check-out?

Opdracht 1.07 blz. 31

Jobs in Tourism

'The Hospitality Industry'

Types of Hospitality Companies

• Airports
• Hotels
• Camping/ beach resorts
• Restaurants
• Spa (Resorts)
• Amusement Parks

I am the manager of the Travel Agency, I am a .......

1. Travel Clerk
2. Tourist Information Officer
3. Travel Agent
4. Tour Operator

I serve food and drinks, I am a ........

1. Stewardess
2. Waitor/ waitress
3. Seasonal worker
4. Customs officer

I deal with bookings, I am a ........

1. Travel Agent
2. Customs Operator
3. Reservationist
4. Receptionist

I take care of repairs, electrical failures and maintenance work. I am a ....

1. Housekeeper
2. Customs Officer
3. Travel Clerk
4. Maintenance Worker

I do sight seeing tours, I am a

1. Tour Operator
2. Lifeguard
3. Tourist Information Officer
4. Guide

I look after people in the swimming pool, I am a...........

1. Hall Porter
2. Lifeguard
3. Entertainment Officer
4. Seasonal Worker

I inspect luggage and passports, I am a .......

1. Stewardess
2. Travel Agent
3. Tour Rep
4. Customs Officer

I work at the Front Office, I am a ....

1. Travel Agent
2. Receptionist
3. Tourist Information Center
4. Waiter/ waitress

I serve food and drinks in the air, I am a

1. Travel Agent
2. Housekeeper
3. Seasonal worker
4. Air Hostess

I am in charge of the laundry and cleaning service, I am a ....

1. Bell Hop
2. Security
3. Housekeeper
4. Travel Agent

Reservations Form

Why is it important ? 

Payment details

* hoe gaat de gast voor het verblijf betalen* 

• Cash
• Met bank card
• Credit card 

Types of CC : Master card / Visa / Amex / Diners Club / Other

***Credit card information

Bedroom Requirements

*wat voor type kamer hebben  ze nodig*

Room only / Bed and Breakfast / Half Board / Full Board

• Single
• Double
• Twin
• Suite
• Extra bed
• Baby bed

Personal Information

**Persoonlijk gegevens **

• name
• Date of birth
• address

Correspondance Information

* hoe kan jij de gast bereiken*

• Address
• Telephone number
• Email address

Travel Information

* waneer komen ze en waneer vertrekken ze*

• Date of Arrival
• Date of Departure
• Total nights' stay

Next week;

Telephone Reservations