HOMAN

• Burgerschap
• MBO
• Studiejaar 2

The booking office. 10.1 t/m 10.3.5

Tyra Menzing

Timo Frencken

Pepijn Egberts

another name for the booking office

1. Front office
2. Department of bookings
3. reservation department
4. Reception

Combination

Marketing and sales, room reservations and and reservations department

Banqueting

The banqueting department takes care of the venues, event hall and meeting or function rooms.

different deparmtments in proces of reservation

Processing reservation

1.The reservation employee: books and confirms the reservation

2.Housekeeping ensures the room is clean

3.Front office checks the guest in

4.F&B for breakfast and restaurant 

5.Concierge, front office desk for tourist information for the guest

Processing reservation

6.Health, the guest can use the health club

7.F&B for dinner at the restaurant

8.F&B for a drink at the bar

9.Housekeeping for refilling the minibar

What is a walk in guest

1. When a guest makes a reservation directly at the front office
2. When a guest walks in
3. When a guest comes from the room to the front office
4. When the guest has a complaint and goes to the front office

In which groups can you divide the leisure and corporate groups?

reservation channels

Most of the times the guest will suffice the information through what he makes a reservation.

Most famous channels to make a reservation?

Deadline and warranty 

A reservation can be guaranteed in several ways:

1.When a guest indicates payment will be made by debit or cash

2.Make a pre-payment (deposit)

3.Guarantee a late arrival, leave card details behind.

4.Booking made by travel agency or tour operator

Rates and conditions

-Rack rate

-Corporate rate

-Confidential rate

-Crew rate

-Discount rate

-Complimentary rate

-House use rate

Which is best for the guest?

1. Crew rate
2. Corporate rate
3. Best available rate
4. Confidential rate

Which is best for the company/hotel?

1. Rack rate
2. Discount rate
3. House use rate
4. Crew rate

Thanks for your attention and cooperation

Tyra

Timo

Pepijn