Requesting services

• English
• Secondary Education

1. Kitchen
2. Bedroom
3. Living room
4. Bathroom

1. Basin
2. Bathtub
3. Sink
4. Bed

1. Chair
2. Armchair
3. Table
4. Bookcase

00:00

Watch the video. What is the problem in the kitchen?

00:37

What happened when Doriam got home?

1. 
2. 
3. 
4. 

01:05

Who he is about to call?

1. an electrician
2. a plumber
3. a worker
4. a gardener

01:41

What's wrong with the kitchen sink?

1. It is clogged
2. It doesn't work
3. It is not clean
4. The water is spilling over

01:58

What is her address?

1. 331 Apple Street
2. 901 Drury Lane
3. 321 Maple Court 5th Avenue
4. 345 Mill Lane

1. Excuse me, is there a bank near here?

2. Excuse me, what's the time, please?

3. Excuse me, how far is the library from here?

4. Can I give you a hand with that sofa?

5. Be careful! This vase is very expensive!

6. Let me show you around my new flat.

E. There's one right next to the post office.

C. It's twenty to three.

F. It's about a three-minute walk.

D. Please! Hurry! It's really heavy.

A. Take it easy!

B. It's fantastic!

Listen and read. What is Mrs Brown's, Jane's problem?

no electricity

TV doesn't work

tap is leaking

sink is clogged

Finish!
If the tap is leaking, we need to call a ...

Finish!
If there is no electricity in the house, we need to call a ...

stages	Examples
1) Greeting. Asking for a service.
2) Service replying.
3) Introducing.
4) Asking for a problem.
5) Explaining the problem.
6) Replying the problem.
7) Thanking.

Look at the business card. Imagine you need Frank Howard's services for one of the problems. Act out a telephone conversation.