Engels Chapter 5.5 LMA2

• Engels
• MBO
• Studiejaar 2

Welcome

Recap: Chapter 5.1 t/m 5.4 

Letters and emails about

Appointments

Invitations

Personal letters

Enquiries and Confirmations

Write what you know about formal letters/emails:

Plan for today

Chapter 5.5 Complaints

Grammar Past Perfect

1.Have you ever written a letter/an e-mail of complaint?
2.What was your complaint ?

What kind of sentences would you use in a letter of complaint ?

Het spijt ons u te moeten mededelen dat....

Helaas is dit product onjuist gefactureerd.

Tot mijn grote teleustelling....

Ik heb verzocht.....

Wat de zaak verergerde....

Ik zie een volledige verklaring graag tegemoet.

Dit heeft ertoe geleid dat ik....

We regret to inform you that....

Unfortunately, this product was incorrectly invoiced.

To my great dissappointment....

What made matters worse...

I look forward to a full explanation.

I requested....

This caused me to....

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Read explanation chapter 5.5 + Make exercise 2

Fill in Past simple /Past Perfect
I ...........(write) a letter of complaint after my boyfriend and I ...............(arrive) at home.

1. write/arrive
2. wrote/arrived
3. had written/arrived
4. wrote/had arrived

Fill in Past Simple/Past Perfect
Before John ...........(visit) Spain, he
(to complete – already) a road trip through Portugal.

1. has visited/completed already
2. visit/has already completed
3. visited/ had completed already
4. visited/had already completed

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Make Grammar assignments: 3+Grammar 06 Past perfect

Next letter of complaint: exercise 6

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exercise 6

Write a reply to a letter of complaint. 

1.Say that you have received the complaint. 

2.Accept and apologise or decline and regret their disappointment.

I will check your letter of complaint.

Make Nu Engels exercises 1+3+4+5+Grammar 06 Past Perfect

excersise 6:I will check your letter of complaint

Hand it in via TEAMS uptil Friday 30 sept 2022