Engels Chapter 5.5 LVA2

• Engels
• MBO
• Studiejaar 2

Welcome

Recap: Chapter 5.1 t/m 5.4 

Letters and emails about

Appointments

Invitations

Personal letters

Enquiries and Confirmations

Write what you know about formal letters/emails:

Plan for today

Chapter 5.5 Complaints

Grammar Past Perfect

1.Have you ever written a letter/an e-mail of complaint?
2.What was ypur complaint ?

What kind of sentences would you use in a letter of complaint ?

Het is spijt ons u te moeten mededelen dat....

Helaas is dit product onjuist gefactureerd.

Tot mijn grote teleustelling....

Ik heb verzocht.....

Wat de zaak verergerde....

Ik zie een volledige verklaring graag tegemoet.

Dit heeft ertoe geleid dat ik....

We regret to inform you that....

Unfortunately, this product was incorrectly invoiced.

To my great dissappointment....

What made matters worse...

I look forward to a full explanation.

I requested....

This caused me to....

Nu Engels online of workbook A

Explanation +exercise 1

Nu Engels online/workbook A

Grammar exercises: 3+Grammar 06 Past Perfect

Next exercise 6!

Nu Engels online

exercise 6

Work with a classmate

First: Write a reply to a letter of complaint. 

Student A:  accepts and apologises.

 Student B: declines and regrets their disappointment.

Then: Swap your letter and check the letter of your classmate.