Phone Anxiety
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What is your biggest fear when making a phone call in English?
Not understanding the other person
Not being understood
Forgetting what to say
Making mistakes in English
Dealing with unexpected questions
Sounding nervous or unconfident
Slide 7 - Poll
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We are going to watch a video about overcoming phone phobia. What tips do you expect to see in the video?
Slide 8 - Open vraag
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Slide 9 - Video
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Slide 10 - Video
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Talking on the phone can make many people feel:
A
unlikable
B
frightened
C
curious
D
common
Slide 11 - Quizvraag
intimidating = frightened
How can breathing help you overcome phone phobia?
A
It relaxes you mind
B
It keeps your mind busy
C
It makes you talk faster
D
It makes the phone call easier
Slide 12 - Quizvraag
calm your nerves = relax your mind
What is the advantage of making practice phone calls?
A
you can ask about store hours
B
you get in touch with local business
C
It builds your self-esteem
Slide 13 - Quizvraag
increase your confidence = build your self-esteem
Asking people to repeat can help your conversations:
A
go in a different direction
B
to smooth someone over
C
feel more common
D
run more easily
Slide 14 - Quizvraag
to go more smoothly = run more easily
smooth someone over - to make problems, difficulties, or disagreements less serious or easier to solve, usually by talking to the people involved: Would you like me to try to smooth things over between you and your parents?
In which of these situations taking notes can help you?
A
When you get cold feet
B
When you lose the phone connection
C
When you can't do anything because of fear
D
When you are getting off track
Slide 15 - Quizvraag
to freeze up - to become unable to act due to fear or anxiety
to get cold feet - to suddenly become too frightened to do something you had planned to do, especially something important such as getting married.
get off track - talking about something that is not part of what you should be talking about:
How should you talk with someone who is upset?
A
Approach the conversation from emotional point of view
B
Fact-check what the other person is saying
C
Make them listen to you
D
Recognize their emotions
Slide 16 - Quizvraag
Acknowledge their feelings
What is the overall purpose of the video?
A
To provide tips for overcoming phone anxiety
B
To teach advanced phone skills
C
To advertise a phone service
D
To entertain viewers
Slide 17 - Quizvraag
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can help calm your nerves and clear your mind.
sorry, I didn't catch that.
sometimes be intimidating.
can help you get back on track if you freeze up
making phone calls to strangers.
increase your confidence.
Talking on the phone can
Making practice calls is a great way to
Taking deep breaths before or during a phone call
If you didn't hear something clearly, you can say
Writing down important notes before the call
Many people feel anxious about
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