H5 P1 W6 letter of complaint 2

• Engels
• Middelbare school
• havo
• Leerjaar 5

Basic rules

• We do our work when we should
• We are silent during explanations and raise our hands for questions
• Our phone is in our "zakkie" on the corner of our table
• We don't eat, drink, or chew gum in class

learning goals

I can write a short letter of complaint.

How do you say this in formal language?

sorry

to put off

boss

You have 15 minutes to finish your letter from last week.

Situation

You have ordered a pair of jeans, which was delivered both late and in the wrong size. 

You have tried to call the company, but nobody picked up.

Write a letter of complaint to this company.

1. Focus on the most important facts. Don’t give unnecessary/personal background information.

2. Make sure you include:

• the reason for writing (e.g. I am writing to ...)

• what went wrong

• what you would like to happen now.

3. Use passives to be less direct and more formal, e.g. I was served slowly, NOT You served me slowly.

Send or exchange your letter with a classmate and check...

- grammar

- word choice (is it formal?)

- layout