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telephone message 19-4-2023
telephone message 19-4-2023
1 / 38
volgende
Slide 1:
Tekstslide
Engels
MBO
Studiejaar 1
In deze les zitten
38 slides
, met
interactieve quizzen
,
tekstslides
en
2 videos
.
Lesduur is:
50 min
Start les
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Onderdelen in deze les
telephone message 19-4-2023
Slide 1 - Tekstslide
Slide 2 - Video
Goals for today
At the end of lesson you will be know how to write a telephone note and know what is important to include.
Slide 3 - Tekstslide
Assignment leaving a message
https://6a63fca904fd268f15f7-d5770ffdd579eb31eaa89faeffc55fe7.ssl.cf1.rackcdn.com/LE_listening_A2_Leaving_a_message.mp3
Slide 4 - Tekstslide
1. Maria’s in a meeting.
A
True
B
False
Slide 5 - Quizvraag
2. Peter’s number is 07460 990128.
A
True
B
False
Slide 6 - Quizvraag
3. Peter needs to give Maria the new project figures
A
True
B
False
Slide 7 - Quizvraag
4. Peter might be in a meeting later that afternoon.
A
True
B
False
Slide 8 - Quizvraag
5. Peter prefers Maria to email him back instead of calling back.
A
True
B
False
Slide 9 - Quizvraag
6. Peter’s email address is peter.griffin@pxo.com
A
True
B
False
Slide 10 - Quizvraag
difference
Taking a message - answerring the phone
Leaving a message - phoning someone
Slide 11 - Tekstslide
Tekst
Thank you. Goodbye.
I’m sorry. She’s not here at the moment. Would you like to leave a message?
That’s fine. I’ll tell her you called. Goodbye.
It’s OK. She already has my number.
Yes, please. Could you tell her that Peter Griffin called?
Sure. Would you like to leave a number?
6
2
3
1
4
5
Slide 12 - Sleepvraag
I’ll call back later.
Would you like to leave a message?
I'll give her your message when she comes back to the office.
Here’s my email address.
Please ask her to call me back
Could you give me your number, please?
Could you take a message, please?
Thank you for calling.
Leaving a message
Taking a message
Slide 13 - Sleepvraag
Taking a message
Would you like to leave a message?
I'll give her your message when she comes back to the office.
Could you give me your number, please?
Thank you for calling.
Slide 14 - Tekstslide
Leaving a message
I’ll call back later.
Here’s my email address.
Please ask her to call me back.
Could you take a message, please?
Slide 15 - Tekstslide
Telephone note audio
Date :
Time :
Taken by: Jane Solomon - Sales department
Details of the caller
Name: Peter Griffin
Company name
Telephone number: 074609988
Email: peter.griffin@fresh.com
Slide 16 - Tekstslide
Message for:
Maria Fernandez
Peter Griffin called in connection with the PXO project.
He needs the new project figures.
Please return his call. If he is in a meeting, could you please sen him an email.
Slide 17 - Tekstslide
As in telephone note
To be dealt with by:
Name Maria Fernandez
Action:
please return the call
Slide 18 - Tekstslide
writing a telephone memo
exercise
Slide 19 - Tekstslide
For whom is the message?
A
Dennis Smith
B
Lianne de Bloois
Slide 20 - Quizvraag
Which number does Lianne have dial, in order to contact mr. Smith?
Slide 21 - Open vraag
Which message does Mr. Smith ask you to pass on?
Slide 22 - Open vraag
Excercise 2
Slide 23 - Tekstslide
Who took the message?
A
Mr Dickens
B
Miss Havisham
C
You
Slide 24 - Quizvraag
For who is the message?
A
You
B
Mr Dickens
C
Miss Havisham
Slide 25 - Quizvraag
When did Mr Dickens call the office?
What time and day?
Slide 26 - Open vraag
When does Miss Havisham have to respond by?
A
Tomorrow
B
Wednesday
C
Friday
D
Today
Slide 27 - Quizvraag
Which contact details did Mr Dickens leave?
A
telephone number
B
email address
C
telephone number and email address
D
none
Slide 28 - Quizvraag
Which message was asked to be given to Miss Havisham?
Slide 29 - Open vraag
Excercise 3
Slide 30 - Tekstslide
Who took the message?
A
Jack
B
Lana
C
Mrs Gold
D
Mr Brands
Slide 31 - Quizvraag
Who called?
A
Lana
B
Mr Brands
C
Jack
D
Mrs Gold
Slide 32 - Quizvraag
For who is the mesage
A
Jack
B
Lana
C
Mr Brands
D
Mrs Gold
Slide 33 - Quizvraag
Which message needs to be given to Mrs Gold?
Slide 34 - Open vraag
Slide 35 - Video
https://www.youtube.com/watch?v=Nq65EmDpBA0
Slide 36 - Tekstslide
What could the new telefonist do to improve her skills?
Slide 37 - Open vraag
Assignment
Easy Business conversation, page 52
Make telephone notes of the two conversations
Slide 38 - Tekstslide
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