telephone message 19-4-2023

telephone message 19-4-2023
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Slide 1: Tekstslide
EngelsMBOStudiejaar 1

In deze les zitten 38 slides, met interactieve quizzen, tekstslides en 2 videos.

time-iconLesduur is: 50 min

Onderdelen in deze les

telephone message 19-4-2023

Slide 1 - Tekstslide

Slide 2 - Video

Goals for today
At the end of lesson you will be know how to write a telephone note and know what is important to include.

Slide 3 - Tekstslide

Assignment leaving a message
https://6a63fca904fd268f15f7-d5770ffdd579eb31eaa89faeffc55fe7.ssl.cf1.rackcdn.com/LE_listening_A2_Leaving_a_message.mp3

Slide 4 - Tekstslide

1. Maria’s in a meeting.
A
True
B
False

Slide 5 - Quizvraag

2. Peter’s number is 07460 990128.
A
True
B
False

Slide 6 - Quizvraag

3. Peter needs to give Maria the new project figures
A
True
B
False

Slide 7 - Quizvraag

4. Peter might be in a meeting later that afternoon.
A
True
B
False

Slide 8 - Quizvraag

5. Peter prefers Maria to email him back instead of calling back.
A
True
B
False

Slide 9 - Quizvraag

6. Peter’s email address is peter.griffin@pxo.com
A
True
B
False

Slide 10 - Quizvraag

difference


Taking a message  - answerring the phone
 Leaving a message - phoning someone






Slide 11 - Tekstslide

Tekst
Thank you. Goodbye. 
I’m sorry. She’s not here at the moment. Would you like to leave a message?
That’s fine. I’ll tell her you called. Goodbye. 
It’s OK. She already has my number.
Yes, please. Could you tell her that Peter Griffin called? 
Sure. Would you like to leave a number? 
6
2
3
1

4

5

Slide 12 - Sleepvraag

I’ll call back later. 
Would you like to leave a message?  
I'll give her your message when she comes back to the office. 
Here’s my email address. 
Please ask her to call me back
Could you give me your number, please? 
Could you take a message, please? 
Thank you for calling. 
Leaving a message
Taking a message

Slide 13 - Sleepvraag

Taking a message
Would you like to leave a message?
I'll give her your message when she comes back to the office.
Could you give me your number, please?
Thank you for calling.


Slide 14 - Tekstslide

Leaving a message
I’ll call back later.
Here’s my email address.
Please ask her to call me back.
Could you take a message, please?

Slide 15 - Tekstslide

Telephone note audio

Date : 
Time : 
Taken by: Jane Solomon - Sales department
Details of the caller
Name: Peter Griffin
Company name
Telephone number: 074609988
Email: peter.griffin@fresh.com


Slide 16 - Tekstslide

Message for:
Maria Fernandez

Peter Griffin called in connection with the PXO project.
He needs the new project figures.

Please return his call. If he is in a meeting, could you please sen him an email.

Slide 17 - Tekstslide

As in telephone note
To be dealt with by: 
Name Maria Fernandez

Action:
 please return the call 


Slide 18 - Tekstslide

writing a telephone memo
exercise

Slide 19 - Tekstslide

For whom is the message?
A
Dennis Smith
B
Lianne de Bloois

Slide 20 - Quizvraag

Which number does Lianne have dial, in order to contact mr. Smith?

Slide 21 - Open vraag

Which message does Mr. Smith ask you to pass on?

Slide 22 - Open vraag

Excercise 2

Slide 23 - Tekstslide

Who took the message?
A
Mr Dickens
B
Miss Havisham
C
You

Slide 24 - Quizvraag

For who is the message?
A
You
B
Mr Dickens
C
Miss Havisham

Slide 25 - Quizvraag

When did Mr Dickens call the office?
What time and day?

Slide 26 - Open vraag

When does Miss Havisham have to respond by?
A
Tomorrow
B
Wednesday
C
Friday
D
Today

Slide 27 - Quizvraag

Which contact details did Mr Dickens leave?
A
telephone number
B
email address
C
telephone number and email address
D
none

Slide 28 - Quizvraag

Which message was asked to be given to Miss Havisham?

Slide 29 - Open vraag

Excercise 3

Slide 30 - Tekstslide

Who took the message?
A
Jack
B
Lana
C
Mrs Gold
D
Mr Brands

Slide 31 - Quizvraag

Who called?
A
Lana
B
Mr Brands
C
Jack
D
Mrs Gold

Slide 32 - Quizvraag

For who is the mesage
A
Jack
B
Lana
C
Mr Brands
D
Mrs Gold

Slide 33 - Quizvraag

Which message needs to be given to Mrs Gold?

Slide 34 - Open vraag

Slide 35 - Video

https://www.youtube.com/watch?v=Nq65EmDpBA0

Slide 36 - Tekstslide

What could the new telefonist do to improve her skills?

Slide 37 - Open vraag

Assignment 



Easy Business conversation, page 52
Make telephone notes of the two conversations

Slide 38 - Tekstslide