Telephone messages

• Engels
• MBO
• Studiejaar 2

Telephone messages

Click on worksheet to download

Reasons why someone
may not be able
to take a call

Exercise 2

Complete the sentences with the words

1. afraid; take
2. busy; hold
3. catch; repeat
4. let; calling
5. just
6. sure
7. anything

Complete dialogues with 7 of the 8 sentences

1. I'm sorry I didn't catch your name? Could you repeat it?
2. I'm sorry but the line is busy. Would you like to hold?
3. Could you just tell him I called?
4. I'll let him know you rang. Thank you for calling.
5. I'm sorry but she's in a meeting right now. Can I take a message?
6. Is there anything else?
7. I'll make sure she gets your message.

In pairs, practise call to those in ex. 2

• practise dialogue 1 and 2
• use a different company
• use your own or another name 
• switch turns A <-> B
• try not to use notes

Ex.3 Taking down information

Listen to the phone conversation 

What was the telephone number?

What was the message?

Listen again and tick the expressions you hear

• Could I leave a message?
• Could you tell her that ...
• Hold on a second, I'll just get a pen and paper ... Right, go ahead
• Let me just read that back to you
• Could you give me your number please?
• Right, I'll make sure Mrs Harris gets your message.

Ex.4 Checking information

• Read the information
• Complete the mini dialogues using the phrases

1. OK, I've got that.
2. Can you say it again?
3. Can I just check that?
4. Can you read that back to me?
5. Sorry, did you say
6. Sorry, is that

Ex. 5 Role Play

Name: John Smith

Tel number: 7700185211

Email address: [e-mail]

Password: J$mith23

5. Bookkeeping Cycle (p.12)

• series of steps involved in maintaining accurate and up-to-date financial records for a business.

• Purchase Invoices
• Inkoopfacturen
• Payroll Master Files
• Hoofdbestanden loonlijst
• Time cards
• In- / Uitklok kaarten

• Credit card statements
• Credit card afschriften
• Accountingsoftware
• Boekhoudsoftware
• Count inventory
• Voorraad tellen
• Trial balance
• Proefbalans

5 Bookkeeping cycle

P.12 Do exercises 2 and 3

P. 13 Do exercise 4

Reading

1. C
2. C
3. B

Vocabulary

1. F
2. A
3. B
4. D
5. C
6. E

Fill in the blanks

1. adjusted trial balance
2. fiscal year
3. end-of-period procedures
4. Payroll
5. time card