P3 Week 1 Uitstroom AEFBO20FAMA-FB = niveau 3

• Engels
• MBO
• Studiejaar 1-3

Use the handout for inspiration

Get to know each other. You will meet 3 'new' colleagues.

Get pen and paper

Write down the correct answers.

Telephone call

The phone rings ... or ... times

You start with .... and .... ......

You ... to the client.

You show ......

You use the..... of the .....

You repeat .....

You are .....

You have a .... and ..... voice

You use .... language. Use ..... a lot.

You finish with ....

00:00

Do you have telephone anxiety?

1. ja
2. no

00:45

What is another name for telephone phobia?

1. telephone apprehension
2. telephone abbreviation
3. telephone approphobia
4. telephone pronunciation

01:38

On the phone there can be so many opportunities for ....... or ....... pauses

01:53

Don't worry about being .....