Lesson 4: verification request + preparation next class

• Engels
• MBO
• Studiejaar 1

How was the reply to your e-mails of last week?

You should chase after your answers then! 

At the end of today's lesson,

You'll be able to write a follow-up/verification email to a client

Your client is ignoring your email, what do you do now?

How to professionally & politely remind someone to hurry the f**k up.

• Resist the temptation to be passive-aggressive in your opening
• Example: ''Hope you are well. Perhaps you overlooked my e-mail about ... I sent last week”
• Instead of: ''I think you forgot to put your glasses on because you haven't seen my last email, dude.''
• Don't just copy and send the original email again
• New subject line (it's a new e-mail)
• Perhaps most important: call to action!

Write to your client

What: remind your client about the e-mail of last week.

Tell him to hurry the F*** up, but say it politely.

How: forward your last email and write a new email. 

change the subject line (use the points you've just learned!)

Help: you'll be working with your classmate from last week, so help eachother.

Time: 15 minutes.

Result: you will have learned how to say 'hurry the F up' in polite, professional, business language.

Done: continue to write your manual.

Everyone done writing?

The reply from your client:

I'm sorry I wasn't able to answer your email. I've seen your questions and would like to meet in person to go over them. Since it's a project my company is paying for, I would like that the project runs smoothly with quality work delivered.

Let's meet on Wednesday at 10:30 in C239.

So next week you'll be meeting your client, what is important to do when meeting a client for the first time?

#2

You'll be prepared to speak to your client next week

Rehearsal

The first thing you will notice during rehearsal is that you don’t like some of what you said. This is the primary goal of rehearsing: identifying weak spots so you can change them to something stronger. The more confident you are with the words, the more confident you will be when you repeat them to your client.

• Practice
• In pairs, discuss and go over your questions. Your partner will effectively critique your content and your delivery.
• Time: 10 minutes (5 mins each)
• Done? Continue to write your manual

Goals

1. You'll be able to write a follow-up/verification email to a client
2. You'll be prepared to speak to your client next week

Homework-ish

Next week: meeting the client in person!

In the same duo's as last week

Come prepared...