Mastering Conflict: Strategies for Effective Conflict Management
Mastering Conflict: Strategies for Effective Conflict Management
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Slide 1: Tekstslide
In deze les zitten 13 slides, met interactieve quizzen en tekstslides.
Onderdelen in deze les
Mastering Conflict: Strategies for Effective Conflict Management
Slide 1 - Tekstslide
Learning Objective
At the end of the lesson, you will be able to understand the five conflict-handling modes and apply them in role-play scenarios.
Slide 2 - Tekstslide
What do you already know about different conflict management styles?
Slide 3 - Woordweb
Key Theory: TKI Model
Thomas-Kilmann Conflict Mode Instrument (TKI) provides an overview of the five conflict-handling modes: Competing, Collaborating, Compromising, Avoiding, Accommodating.
Slide 4 - Tekstslide
Conflict-Handling Modes
Competing, Collaborating, Compromising, Avoiding, and Accommodating are the five conflict-handling modes outlined in the TKI model.
Slide 5 - Tekstslide
Role-Play Activity: Conflict Scenarios in Retail
Participants will be paired and given a conflict scenario to role-play, utilizing different conflict management styles.
Slide 6 - Tekstslide
Role-Play Session
Pairs will role-play conflict scenarios such as scheduling conflicts and disagreements between team members, using different conflict management styles.
Slide 7 - Tekstslide
Debrief: Effective Styles
Discuss which conflict management styles were effective and why, linking back to the TKI model.
Slide 8 - Tekstslide
Facilitator Input
Provide insights on selecting the appropriate conflict management style based on the situation.
Slide 9 - Tekstslide
Q&A and Feedback
Engage participants in a question-and-answer session and gather feedback on the role-play activity and facilitator input.
Slide 10 - Tekstslide
Write down 3 things you learned in this lesson.
Slide 11 - Open vraag
Write down 2 things you want to know more about.
Slide 12 - Open vraag
Ask 1 question about something you haven't quite understood yet.
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