3.4

• Engels
• MBO
• Studiejaar 4

BUSINESS ENGLISH

EXAM

PLANNER

3.1 Business vocabulary: Starting and ending a call

3.2 Business vocabulary: Telephone Messages

3.3 Business vocabulary: Writing Emails

3.4 Business vocabulary: Telephone Interruptions

3.5 Business vocabulary: Presentations

3.6 Business vocabulary: Pitching an Idea

3.7 Exam prep

3.8 Exam prep

3.9 Business Exam

WRITING FORMAL BUSINESS EMAILS

Goal

Understand the basic principles of written business communication.  Learn typical phrases as well as practice with apologising and giving information and details.

Subject Line

1. When corresponding through email, limit yourself to just one subject.
2. Be clear and concise!
3. When the subject changes when writing your e-mail, adjust your subject line!

What would be a good subject line when sending an email to a customer about failing to ship their product on time?

Subject: Apology and update on your order shipment

What would be a good subject line when sending an email to a colleague notifying them about the change of location for tomorrow's meeting?

Aanhef / Greeting

Are you familiar with the person you are writing to?

Dear Mr Brown,

Dear Mrs Brown,

Dear Miss Brown,

Dear Ms Brown,

Aanhef / Greeting

Are you unfamiliar with the person you are writing to?

Dear Sir/Madam,

Dear Sir,

Dear Madam,

Dear Sir or Madam,

Dear webmaster,

Dear colleagues,

Lay-out

Make use of spacing!

CLOSING

Unfamiliar? Yours faithfully,

Familiar? Yours sincerely,

Kind regards, (BrE)

Best regards, (AmE)

NO CONTRACTIONS!

It's > It is

don't > Do not

he's > He is

I'll > I will

I've > I have

COMPLETE THE HANDOUT PROVIDED

Heb je het doel behaald?

Goal
Understand the basic principles of written business communication. Learn typical phrases as well as practice with apologising and giving information and details.

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