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Week 8 - Les 1
UNIT 3- KEEPING THE CUSTOMER SATISFIED
Week 8 - Lesson 1
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Engels
MBO
Studiejaar 1
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11 slides
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interactive quiz
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Lesson duration is:
50 min
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UNIT 3- KEEPING THE CUSTOMER SATISFIED
Week 8 - Lesson 1
Slide 1 - Slide
TO DO
Planning third period
20/20 Business English: Exercise 1,2,3,4,5
Slide 2 - Slide
AIMS
After this lesson you should:
be able to tell what is expected of you in the third period.
be able to tell why customer satisfaction is important.
know a few sentences you can use when serving a customer
Slide 3 - Slide
PLANNING
HIGHLIGHTS
Deze week alleen 20/20 Business English mee!
Na voorjaarsvakantie (week 10, 11, 12)
Vocabulary in Use project
> Geen 20/20 Business English
Week 13:
Toets Vocabulary in Use
Week 14:
Examen Gesprekken Voeren A2
Week 16:
Toets Unit 3
(20/20 Business English)
Slide 4 - Slide
Examen Gesprekken Voeren A2
Week 14: 4 + 5 April
In tweetallen
30 minuten voorbereidingstijd
Een opdracht + twee rollen voorbereiden
Slide 5 - Slide
UNIT 3
Slide 6 - Slide
Why is customer satisfaction important?
Slide 7 - Mind map
20/20 Business English
Exercise 1
: Write down what you think the sales assistants are doing wrong
Exercise 2
: As you listen, complete the diagram with information about the fans.
Slide 8 - Slide
20/20 Business English
Exercise 3: Translate the sentences using the words and phrases you've heard in the previous exercise.
We're going to listen to track 12 again to check the answers.
Finished: exercise 4+5
timer
10:00
Slide 9 - Slide
20/20 Business English
Exercise 4
: decide whether the sentences are normally used by a customer or a sales assistant.
Exercise 5
: Translate the sentences you can use when you are serving customers.
We're going to check the answers on Thursday.
timer
15:00
Slide 10 - Slide
Slide 11 - Slide
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