Week 8 - Les 1

UNIT 3- KEEPING THE CUSTOMER SATISFIED
Week 8 - Lesson 1
1 / 11
next
Slide 1: Slide
EngelsMBOStudiejaar 1

This lesson contains 11 slides, with interactive quiz and text slides.

time-iconLesson duration is: 50 min

Items in this lesson

UNIT 3- KEEPING THE CUSTOMER SATISFIED
Week 8 - Lesson 1

Slide 1 - Slide

TO DO
  • Planning third period
  • 20/20 Business English: Exercise 1,2,3,4,5

Slide 2 - Slide

AIMS
After this lesson you should:

  • be able to tell what is expected of you in the third period.
  • be able to tell why customer satisfaction is important.
  • know a few sentences you can use when serving a customer





Slide 3 - Slide

PLANNING
HIGHLIGHTS
  • Deze week alleen 20/20 Business English mee!
  • Na voorjaarsvakantie (week 10, 11, 12) Vocabulary in Use project  > Geen 20/20 Business English
  • Week 13: Toets Vocabulary in Use
  • Week 14: Examen Gesprekken Voeren A2
  • Week 16: Toets Unit 3 (20/20 Business English)

Slide 4 - Slide

Examen Gesprekken Voeren A2
Week 14: 4 + 5 April

In tweetallen
30 minuten voorbereidingstijd
Een opdracht + twee rollen voorbereiden

Slide 5 - Slide

UNIT 3

Slide 6 - Slide

Why is customer satisfaction important?

Slide 7 - Mind map

20/20 Business English
Exercise 1: Write down what you think the sales assistants are doing wrong

Exercise 2: As you listen, complete the diagram with information about the fans.

Slide 8 - Slide

20/20 Business English
Exercise 3: Translate the sentences using the words and phrases you've heard in the previous exercise.



We're going to listen to track 12 again to check the answers.
Finished: exercise 4+5
timer
10:00

Slide 9 - Slide

20/20 Business English
Exercise 4: decide whether the sentences are normally used by a customer or a sales assistant.

Exercise 5: Translate the sentences you can use when you are serving customers.

We're going to check the answers on Thursday.
timer
15:00

Slide 10 - Slide

Slide 11 - Slide